Qustomer QA Technician

NEOLITH; Castellón de la Plana; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading manufacturer in sintered stone based in Castellón de la Plana is seeking a Customer Quality Technician. The role involves managing customer concerns, collaborating on quality improvements, and ensuring compliance with quality standards. Candidates should have a relevant degree and a minimum of two years’ experience in customer quality control. Strong communication skills and the ability to handle multiple projects effectively are essential. Proficiency in English is required, and knowledge of German is advantageous.

Formación

• Minimum 2 years of experience in customer quality control activities, preferably in manufacturing.
• Experience in analysing quality claims/incidents and using quality tools.
• Good level of English (B2); knowledge of German is a plus.

Responsabilidades

• Manage and analyse customer concerns and complaints.
• Implement corrective actions in the production area.
• Work with internal teams to implement quality improvements.
• Monitor established KPIs for continuous improvement.

Conocimientos

Customer quality control

Data analysis

Communication skills

Problem-solving

Educación

University degree in Industrial Engineering, Mechanical Engineering, Quality Engineering, or Architecture

Descripción del empleo

Neolith (www.neolith.com) is the world’s leading brand in sintered stone. A revolutionary architectural surface with superior technical characteristics, it is currently seeking to incorporate a Customer Quality Technician into its Quality team.

Reporting to the Customer Quality Manager, your main mission will be to ensure customer satisfaction through the effective management of quality requirements and the timely resolution of product quality issues.

Your Main Responsibilities Will Include

• Managing and analysing customer concerns and complaints, developing preventive and corrective action plans.
• Implementing corrective actions in the production area to minimise quality issues.
• Working collaboratively with internal teams to implement quality improvements and efficiently resolve problems.
• Collecting and keeping all information up to date, including reports, manuals, guidelines and internal procedures, to support the Quality Control team.
• Monitoring and analysing established KPIs to identify trends and opportunities for continuous improvement.
• Ensuring compliance with the company’s Quality, Environmental, Health and Safety regulations, policies and instructions.
• Visiting customers on site to review and follow up on reported incidents.

Requisitos mínimos

For this position, we are looking for a candidate who can offer:

• A university degree related to Industrial Engineering, Mechanical Engineering, Quality Engineering, Architecture, or a related field.
• A minimum of 2 years’ experience in customer quality control activities, preferably within the manufacturing industry or the ceramic sector.
• Experience in analysing quality claims/incidents and the use of quality tools.
• Experience in customer service (B2B) will be considered an asset.
• A good level of English (B2); knowledge of German will be considered an advantage.
• In-depth knowledge of relevant quality standards (ISO).

We are seeking a person with the ability to manage multiple projects and priorities effectively, strong communication skills, and the ability to interact efficiently with customers and internal teams, with an analytical mindset and the ability to make data-driven decisions.