Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)

Amazon Jobs; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Barcelona seeks a Process Control Specialist to optimize operations across Europe. In this role, you'll drive workflow planning and manage customer orders while collaborating with Fulfilment Centres. Candidates should demonstrate problem-solving skills, strong analytical abilities, and effective communication. You'll play a critical role in ensuring seamless fulfilment operations, working directly with FC partners to enhance efficiency and responsiveness. This position offers diverse shift options to support work-life balance.

Servicios

Shift options for work-life balance

Opportunity for career progression

Supportive team culture

Access to internal promotions

Formación

• Fluent in English, both written and spoken.
• Experience in analyzing numerical data and making data-driven decisions.
• Ability to communicate complex concepts effectively to various audiences.
• Experience working with diverse groups of stakeholders.

Responsabilidades

• Master Amazon's flow management tools for FC operations.
• Innovate metrics and implement solutions for optimization.
• Cultivate cross-functional partnerships to translate complex concepts.
• Own critical performance indicators like flow planning and customer promise.

Conocimientos

Fluent in English

Data analysis skills

Stakeholder management

Effective communication

Problem diagnosis

Remote teamwork

Data-driven decision making

Advanced proficiency in Excel

Descripción del empleo

Overview

Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. We’re busy revolutionizing how the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our Amazon Associates, the PCS ensures seamless fulfilment operations.

In this critical position, you'll drive Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our onboarding process equips you with the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to navigate tasks while communicating effectively across all levels. Your natural curiosity will drive you to explore the systems that power our operations, understanding their interdependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.

Key responsibilities

• Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface.
• Innovate and implement metrics, conduct analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions.
• Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all levels.
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs.
• Teach peers and customers with knowledge-sharing initiatives, developing and delivering training programs to elevate team capabilities and operational excellence.

A day in the life

In our European Central Flow Team offices in Barcelona, as a Process Control Specialist, you'll play a crucial role in optimizing operations across Europe. Here's what you can expect:

Start of Shift

• Begin your day with a shift handover, understanding the current network status, forecasted volumes and capacities, and any events that might impact forecasts.
• Catch up with on-site teams to align on priorities and review key metrics and operational highlights.

Throughout Your Shift

• Connect with operations teams across Europe in a collaborative environment.
• Create smart, data-driven plans using in-house tools.
• Fine-tune staffing strategies to optimize workflow.
• Lead real-time decisions that keep the network flowing smoothly.
• Make strategic adjustments as new information comes in.
• Maintain clear communication with stakeholders.

End of Shift

• Share insights and report key performance metrics from your shift, highlighting impacts for the upcoming shift.
• Share key updates and recommendations.
• Head home knowing you've made a real impact.

We're looking for problem-solving excellence. Use your analytical skills to tackle challenging situations, coordinate effective solutions with a supportive team, and turn unexpected challenges into opportunities for improvement. As a collaborative team, share insights and best practices. You'll expand your career skillset through a variety of roles beyond day-to-day execution, including guiding processes, training colleagues, conducting analyses, and more.

What makes this role special

• Supportive, inclusive, and diverse team culture.
• Clear career progression path and access to Amazon’s internal promotions.
• Opportunity to lead innovative projects and mentor peers as you develop expertise.
• Shift options that support work-life balance. Workdays are 8 hours; initial Thursday to Monday cohort with potential shift changes over time (Monday to Friday or Saturday to Wednesday with rotating shifts 6:00–14:00 / 14:00–22:00) or Permanent night shift (22:00–06:00).

About the team

The European Central Flow Team (ECFT) is a vital component of PE, serving as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. Our core mission centers on capacity, risk, and workflow management, with a focus on real-time responsiveness and resource planning to keep customer promises and ensure on-time deliveries.

Why Join ECFT

At ECFT, we're not just optimizing operations—we're reinventing the future of fulfilment. We collaborate with multiple stakeholder teams to identify high-impact opportunities and add value across the network. Our team pioneered FC optimization, developing a suite of metrics and millions of data points to uncover efficiency opportunities. We combine hard data with frontline insights to drive innovations, creating new metrics, workflows, and process paths. With extensive relationships, we scale innovations quickly, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the FC network. You'll be at the forefront of optimizing Amazon's global fulfilment operations and delivering smiles to millions of customers while tackling complex logistical challenges.

Qualifications

• Speak, write, and read fluently in English.
• Experience analyzing numerical data points.
• Experience working with multiple groups of stakeholders.
• Ability to communicate complex concepts clearly and persuasively to different audiences.
• Experience diagnosing problems by working with various teams and data sources, and recommending solutions.
• Experience working independently and collaboratively in a remote team environment.
• Experience using data to drive business decisions, including advanced proficiency in Excel.

Amazon is an equal opportunities employer. We value diversity and base recruiting decisions on experience and skills. We respect privacy and data security; please review our privacy notice to understand how we collect, use, and transfer candidate data. If you require a workplace accommodation during the application and hiring process, please consult the accommodations page for more information. If your country/region isn’t listed, contact your Recruiting Partner.