Passenger Service Agents - Fuerteventura

Jet2.com Limited; España; Presencial; EUR 21.000; A tiempo parcial

Descripción de la vacante

A leading airline company is seeking a Passenger Service Agent in Fuerteventura to deliver outstanding customer service. The ideal candidate will work in a team, providing check-in and boarding services, and ensuring adherence to company policies. Fluency in Spanish and English is required, alongside a flexible and positive approach. This part-time position offers competitive pay and benefits including a 20-hour contract, 45 days holiday, and discounts on flights.

Servicios

20.282.00 € annually

Additional pay for transport, early shifts, weekends & holidays

45 days holiday (pro-rated)

Free uniform

Paid training

Life assurance

Retail discounts

Recommend a Friend bonus

Formación

• Ability to work as a team.
• Fluent in Spanish and intermediate/fluent English.
• Flexible and positive approach.
• Excellent customer service in fast-paced environment.

Responsabilidades

• Deliver outstanding customer service meeting customer needs.
• Greet customers and provide check-in and boarding service.
• Ensure adherence to Jet2.com's policies and safety practices.
• Work in partnership with internal teams for best customer experience.

Conocimientos

Teamwork

Fluent in Spanish

Intermediate/Fluent English

Customer Service

Flexible and Positive Approach

Descripción del empleo

Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2Holidays team in Fuerteventura as a Passenger Service Agent

Click the link to find out more about the role! [Link XXX]

What We Offer:

• 20.282.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
• This is a 20-hour (part-time) substitute contract with the potential to increase the hours depending on the operational requirements
• 45 days holiday (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We’re Looking For

• Ability to work as a team
• Fluent in Spanish & intermediate/fluent English
• Ability to have a flexible and positive approach
• Provide Excellent Customer Service in a fast-paced environment
• Ability to liaise with challenging situations such as flight delays and disruptions

What will you do in the role?

• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
• Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport
• Take Responsibility - Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience

Ready to take off? Apply today!