Partner Support Representative with German

Salve.Inno Consulting; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Customer Support Representative fluent in German to assist their partners. You will provide multichannel support while collaborating with internal teams. The role comes with a competitive salary, performance-based incentives, and opportunities for career advancement in a collaborative team culture.

Servicios

Attractive salary with performance-based incentives

Opportunity for internal mobility and career advancement

Travel industry discounts and benefits

Formación

• Native or fluent proficiency in German (C1-C2) both spoken and written.
• Experience in a customer support, partner support or client-facing role preferred.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsabilidades

• Act as the primary contact for German-speaking partners ensuring queries are resolved promptly.
• Provide assistance via email, live chat, and phone.
• Collaborate with internal teams to escalate and resolve complex cases.

Conocimientos

German proficiency (C1-C2)

English proficiency (B2/C1)

Customer support experience

Excellent communication skills

Problem-solving skills

Descripción del empleo

Key Responsibilities

• Act as the primary contact for German-speaking partners ensuring all queries are resolved promptly and professionally.
• Provide assistance via email, live chat and phone across a variety of topics including account management, product navigation and troubleshooting.
• Collaborate with internal teams (e.g. Sales, Product, Technical Support) to escalate and resolve more complex cases.
• Accurately document partner interactions and maintain updated records in the CRM system.
• Monitor and follow up on open cases to ensure timely resolution.
• Contribute to process improvements and knowledge base documentation to enhance the support experience.
• Maintain a strong understanding of our products and services to provide accurate and effective support.

Essential Skills & Experience

• Native or fluent proficiency in German (C1‑C2) both spoken and written plus strong command of English (B2 / C1 level).
• Prior experience in customer support, partner support or client‑facing role preferred.
• Excellent communication skills with a professional and empathetic approach.
• Strong problem‑solving abilities and attention to detail.
• Comfortable working with support systems, CRM tools and ticketing platforms.
• Ability to work independently and as part of a team in a fast‑paced environment.

Career Benefits

• Be part of a leading reputable global organisation.
• Attractive competitive salary with performance‑based incentives.
• Opportunity for internal mobility and career advancement.
• Inclusive collaborative and supportive team culture.
• Exclusive access to travel industry discounts and benefits.

Application Process

We strongly encourage individuals from all backgrounds and identities to apply for this opportunity. Please submit your CV showcasing your language proficiency, relevant customer service experience and career aspirations. A cover letter is optional but offers a chance to highlight your passion for fraud prevention and teamwork.

Our Diversity & Inclusion Promise

Our organisation is dedicated to creating an environment that celebrates diversity and enables everyone to thrive. Join our Cambridge‑based fraud activity team and shape the future of secure trustworthy international customer engagement.

Key Skills

Data Entry, Deputy, Drafting, Hibernate, Administration Support, Activex

Employment Type: Full Time

Experience: years

Vacancy: 1