Mobile Services Engineer

BYD Europe; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading electric vehicle manufacturer in Madrid is seeking a Mobile Service Engineer to provide on-site vehicle repair and technical support. The ideal candidate will have 3–5 years of automotive service experience, with strong skills in diagnostic tools and customer interaction. This role is pivotal in delivering premium quality service as part of the company's expansion into the Spanish market. A valid driver’s license and the ability to travel are required, with an emphasis on a customer-focused mindset.

Servicios

Performance and experience based competitive remuneration

Commuting allowance

Opportunity to work in a fast-growing company

Formación

• 3–5 years of technical experience in automotive service, preferably in premium or electric vehicle brands.
• Solid diagnostic and troubleshooting capabilities.
• Fluency in English and local market language.

Responsabilidades

• Provide professional on-site vehicle repair and technical interventions for customers.
• Offer remote troubleshooting and technical guidance.
• Use diagnostic tools and big data platforms to predict issues and perform diagnostics.

Conocimientos

Technical experience in automotive service

Hands-on experience in mechanical, electrical, and high-voltage EV systems

Customer-focused mindset

Strong communication skills

Problem-solving approach

Herramientas

OEM diagnostic tools

Remote support platforms

Digital repair systems

Descripción del empleo

About Denza

Denza is the new premium brand from BYD, the world’s largest manufacturer of electrified vehicles, headquartered in Shenzhen, China. Founded in 2010 as a joint venture between Mercedes-Benz—the inventor of the internal combustion engine—and BYD—a global leader in New Energy Vehicles—Denza embodies a shared vision for the future of electric mobility. As part of its global expansion, Denza is entering the Spanish market with a strong commitment to innovation, design, and sustainability. Focused exclusively on premium new energy vehicles, Denza aims to co-create with users an intelligent, safe, and emotionally engaging driving experience. Its flagship model, the Denza Z9 GT shooting brake, reflects the brand’s cutting‑edge technology and distinctive identity.

About The Role

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer‑focused Mobile Service Engineer to deliver high‑quality technical support directly to our end customers.

Responsibilities

• Provide professional on‑site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium‑quality service.
• Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
• Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
• Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
• Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
• Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Required Skills, Qualifications, and Experience

Professional Background:

• 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands.
• Strong hands‑on experience in mechanical, electrical, and high‑voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills:

• Solid diagnostic and troubleshooting capabilities.
• Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
• Knowledge of high‑voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills:

• Customer‑focused mindset with strong communication skills according to Premium/Luxury standards.
• Ability to operate independently in the field with discipline and reliability.
• Strong problem‑solving approach and sense of ownership.
• Professional and confident when dealing with customers onsite.

Other Requirements:

• Valid driver’s license.
• Ability to travel within the region for on‑site interventions.
• Fluent in English and local market language.

We offer

• Job in a fast‑growing company and industry which represents sustainable technology.
• Performance and experience based competitive remuneration, commuting allowance.
• Several years of relevant professional experience.

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏