Medical Information Specialist

EVERSANA; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global healthcare solutions provider is hiring for a Medical Communications role based remotely. The position involves translating documents, responding to drug information inquiries, and supporting medical writing. Candidates must work US business hours and be eligible to work in the EU. This role presents an opportunity to impact healthcare through effective communication and information management.

Formación

• Must be legally eligible to work in the EU.
• Commitment to US business hour shifts.
• Strong writing and communication skills.

Responsabilidades

• Translate English documents and respond to inquiries.
• Triage drug information inquiries from healthcare professionals.
• Identify and report adverse events and product complaints.
• Critically evaluate medical literature for information delivery.
• Support miscellaneous projects including medical writing.

Conocimientos

Translation skills

Customer service

Medical writing

Drug information knowledge

Descripción del empleo

Overview

Company Description: At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us.

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members who are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

THE POSITION : Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and / or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, Spain, and the job holder must be legally eligible to work in the European Union or in the UK.

Please note: Candidates must be committed to working US business hour shifts - 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

Responsibilities

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers / patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. Assess what information needs to be obtained and the depth of information to be collected.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry responses.
• Coordinate processes necessary for responding to quality-related complaints, involving interactions with Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Contribute to miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing support as part of the role.
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

Expectations of the Job

• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Hours: US working 9-hour shifts between 2:00 PM and 2:00 AM CET, Monday–Friday; may be asked to work additional shifts as needed.