Learning Quality Coordinator, EU AMZL Process Learning Central Programs

Amazon; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology company in Barcelona is seeking a Learning Quality Coordinator to drive continuous improvement initiatives. The role involves leading defect reduction efforts, training peers on processes, and managing tools for effective content delivery. Ideal candidates should have advanced proficiency in English, experience with root cause analysis, and strong organizational skills. This position is pivotal for enhancing the operational excellence within the organization.

Formación

• Relevant experience with MS Office suite in a professional setting.
• Advanced proficiency in English (C1).
• Experience in root cause analysis tools like 5 Whys or Six Sigma.
• Experience delivering training to various audiences.
• Ability to manage multiple projects and priorities.
• Solid computer literacy skills.

Responsabilidades

• Lead weekly defect reduction calls to review trends and identify training gaps.
• Prepare weekly reports for Central Operations managers.
• Manage the Policy 2.0 platform and provide training.
• Promote SOP upgrades to enhance learning experience.
• Support audit plans for accuracy of SOPs.

Conocimientos

MS Office proficiency

Advanced English proficiency

Root cause analysis tools

Training delivery experience

Organizational skills

Computer literacy

Descripción del empleo

Overview

Are you passionate about improving the quality of the trainings, processes and tools? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? If you have relentless desire to drive continuous improvements and achieve operational excellence, we have the career you are looking for. EU AMZL Process Learning Central Programs team is looking for a Learning Quality Coordinator to support the ongoing defect reduction program, Content Management System (Policy 2.0) for Standard Operational Procedures (SOPs) and upcoming projects with focus on developments with a passion for innovation, problem solving and aim to think big. This position offers an exciting opportunity to work side by side with a group of exceptionally driven, customer-obsessed managers in Central Operations, Trans Forecasting and Capacity Planning teams, all while analyzing systemic defects and coordinating solutions to challenging problems.

Responsibilities

• Lead weekly defect reduction calls with each Central Operations function to review trends and to identify gaps in trainings, processes or tools, then define corrective or preventive actions.
• Prepare and send weekly reports to Central Operations, Trans Forecasting and Capacity Planning managers to share the latest information concerning defect data, ongoing actions and progress on new joiners quality performance.
• Lead the successful adoption and optimization of the Policy 2.0 platform as Key User, managing folder hierarchies, user permissions and SIM administration, while providing comprehensive training sessions, maintaining updated SOPs, and ensuring maximum system effectiveness through continuous improvement initiatives and user support.
• Promote SOPs upgrade to reduce defects, prevent stress and improve the learning experience of our schedulers while reading.
• Support calibration and progress SOPs audit plan to ensure they are always accurate and up to date.

Qualifications

• Relevant experience working with the MS Office suite (Word, Excel, Power Point, Outlook) in a professional environment
• Advanced proficiency in English (C1 Common European Framework of Reference, CEFR)
• Experience utilizing root cause analysis tools such as 5 Whys, Fishbone and/or Six Sigma.
• Experience delivering training to peers, associates and management, both individually and in groups.
• Willingness to work in different areas
• Candidates must be very organized and able to handle multiple and changing projects/priorities.
• Solid computer literacy skills, including the ability to understand and manage Excel data reports and performance metrics to drive business results.

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