KYC/AML Specialist.

Careerxtra; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading Outsourcing/BPO company in Valencia seeks a Customer Service Specialist. The role involves optimizing workflows, managing customer data, and developing content for internal and external stakeholders. Ideal candidates are fluent in English and have a strong background in customer experience and compliance. This position offers competitive remuneration, private health insurance, and numerous benefits including meals and language classes.

Servicios

Private Spanish health insurance

Free daily breakfast and lunch

Free Spanish classes

Career development opportunities

Monthly team events

Formación

• Fluent in English, both verbally and written.
• Background in customer experience and compliance.
• Demonstrated ability to optimize processes.
• Proficiency with technology tools.
• Strong analytical skills with experience in defining metrics.
• Excellent communication and content development abilities.
• Proven project management and onboarding experience.

Responsabilidades

• Map and document workflows for compliance processes.
• Develop knowledge base content for internal and external use.
• Create templates and automated responses.
• Define performance metrics and reporting structures.
• Prepare presentations and communication content.
• Manage data for customer and compliance initiatives.
• Facilitate onboarding activities for new team members.

Conocimientos

Fluent English

Customer experience

Compliance knowledge

Process optimization

Analytical skills

Project management

Communication skills

Herramientas

Cloud-based systems

Automation tools

Descripción del empleo

We areworking with a leading Outsourcing/BPO company that is looking to recruit a Customer Service Specialist to join their offices in Valencia.

DUTIES AND RESPONSIBILITIES:

• Map and document workflows to support operational and compliance processes.
• Develop and maintain knowledge base content for both internal teams and external stakeholders.
• Create standardized templates and automated responses to enhance efficiency.
• Define performance metrics and establish regular reporting structures.
• Prepare concise presentations, informational materials, and communication content for various audiences.
• Manage, organize, and structure data to support customer and compliance-related initiatives.
• Facilitate onboarding activities and knowledge transfer for new team members.

REQUIREMENTS:

• Fluent in English, both verbally and written.
• Background in customer experience and compliance, ideally with knowledge of KYC/AML practices.
• Demonstrated ability to optimize processes by mapping workflows, identifying gaps, and producing clear documentation.
• Proficiency with technology tools, including automation, templates, macros, and cloud-based systems.
• Strong analytical skills, with experience defining performance metrics, interpreting data, and presenting insights.
• Excellent communication and content development abilities, with experience creating FAQs, sales materials, and customer-facing resources.
• Proven project management and onboarding experience, including the ability to coordinate multiple initiatives, support new hires, and ensure effective knowledge transfer.

BENEFITS:

• Be part of a dynamic and creative team with positive and friendly atmosphere.
• Guidance and tools to reach career potential.
• Excellent remuneration package based on experience, skills and performance.
• Private Spanish health insurance.
• Free daily breakfast and lunch at the office.
• Free Spanish classes to help you integrate and grow.
• Vibrant startup culture with the chance to work with exciting European brands.
• Career development opportunities with clear growth paths.
• Monthly team events, social activities, and boot camps.