Kids Club Supervisor

Mandarin Oriental Hotel Group Limited; Palma; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury hotel in Mallorca is looking for a Kids Club Supervisor to manage operations and ensure exceptional guest satisfaction. The successful candidate will develop engaging activities, address guest concerns, and collaborate with other departments to enhance the Kids Club experience. Candidates should have at least 2 years of experience working with children in a hotel environment, along with required certifications in Pediatric First Aid and CPR. Fluency in both Spanish and English is mandatory.

Servicios

Learning and development programs

Complimentary nights at hotels globally

Health benefits and wellness programs

Formación

• A minimum of 2 years’ experience working with children in a hotel or resort environment.
• Pediatric First Aid and CPR certification is required.

Responsabilidades

• Manage operations of the Kids Club for exceptional guest satisfaction.
• Develop engaging activities highlighting local offerings.
• Monitor success of activities through guest feedback.

Conocimientos

Fluency in Spanish

Fluency in English

Strong communication skills

Child education specialization

Team leadership

Educación

Secondary education with specialization in Child Education

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aKids Club Supervisorto join ourSpa & WellnessTeam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Kids Club Supervisor, you will be responsible for overseeing the daily operations of the Kids Club, ensuring exceptional guest satisfaction and a safe, engaging environment. You will also support staff training, monitor inventory, and collaborate with other departments to enhance the Kids Club experience. Additionally, you will track program success, manage revenues, and uphold hotel standards to make the Kids Club a key attraction.

Responsibilities

• Manage the operations of the Kids Club to ensure the highest levels of guest satisfaction, including assisting at the reception area when needed.
• Address guest concerns promptly, following correct reporting procedures and ensuring follow-up to guarantee guest satisfaction.
• Develop engaging and creative activities that highlight the best cultural, sporting, and local offerings in the area.
• Ensure that any outsourced services meet the hotel’s maintenance and quality standards.
• Maintain comprehensive knowledge of all hotel products and services, with a particular focus on Kids Club activities.
• Execute the Kids Club activity programme effectively, ensuring a safe environment and the use of proper safety techniques.
• Monitor and evaluate the success of activities through participation numbers and guest feedback, making necessary adjustments to maintain fun, engaging, and high-quality programs.
• Collaborate with the Concierge team to provide guests with clear and accurate information about events and activities offered by the hotel.

As Kids Club Supervisor, we expect from you:

Experience and Education

• Secondary education with a specialization in Child Education is required.
• A minimum of 2 years’ experience working with children in a hotel or resort environment.
• Pediatric First Aid and CPR certification is required.

Technical Skills

• Fluency in both written and spoken Spanish and English is required. Any additional language is a plus.
• A flexible attitude paired and a good sense of humour.
• Strong communication skills and a natural team leader.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your well‑being matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?

Mandarin Oriental Punta Negra, Mallorcaislooking for aKids Club Supervisorto join our Spa & Wellness Team.