IT Web Junior Functional Analyst

ALDIA; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology company in Madrid is looking for a Support Analyst to assist in resolving technical application issues. The ideal candidate should have a strong background in systems operations, troubleshooting skills, and experience with JIRA Software, SQL, and automated testing tools. A degree in Computing Engineering and a C1 English level or equivalent certification is required. This role may require working nights or weekends in exceptional circumstances.

Formación

• At least 1 year of experience as an Application Support Analyst or in a similar role.
• C1 level of English or equivalent certification required.

Responsabilidades

• Evaluate customer issues to identify areas that require organizational attention.
• Contribute to leveraging technology to support business strategies.
• Detect and address system problems; escalate if unresolved.
• Work with teams to ensure smooth operations.
• Consider all environments and stakeholders when providing solutions.

Conocimientos

JIRA Software

Database management systems (SQL, Oracle, PostgreSQL)

Web platform development tools (GitLab)

Automated testing tools (Selenium, Postman, JMeter)

Educación

Degree in Computing Engineering or related field

Herramientas

Tridion

SAP ERP

SoapUI

Google Analytics

Cloud platforms (AWS, Google)

Descripción del empleo

Job Description

Overview

We are seeking a Support Analyst to join our IT Team. This role is responsible for assisting the business in resolving technical application issues. The ideal candidate will have a strong understanding of system operations and will perform troubleshooting tasks by responding to requests and managing technical challenges as they arise. Application Support Analysts must demonstrate both technical proficiency and interpersonal skills.

Requirements

• At least 1 year of experience as an Application Support Analyst or in a similar role. A solid technical background is essential.
• Required Knowledge and Experience :
  • JIRA Software
  • Database management systems (SQL, Oracle, PostgreSQL)
  • Web platform development tools (GitLab)
  • Automated testing tools (Selenium, Postman, JMeter)
• Valuable Technical Skills :
  • Tridion or other content management tools
  • SEO
  • SAP ERP
  • SoapUI
  • JavaScript
  • HTML
  • SQL
  • Google Analytics
  • Cloud platforms (AWS, Google)
• Qualifications :
  • Degree in Computing Engineering, Web Application Development (DAW), Cross-Platform Application Development (DAM), or a related field.
  • C1 level of English or equivalent certification required.

Key Responsibilities

• Problem Assessment: Evaluate customer issues to identify areas that require organizational attention.
• Identifying Technological Solutions: Contribute to leveraging technology to support business strategies and enhance performance.
• Troubleshooting: Detect and address system problems; if unresolved, escalate to other support teams or suppliers and notify the manager.
• Cross-Functional Collaboration: Work with business teams, IT support groups, and suppliers to ensure smooth operations.
• Technology Stack Understanding: Consider all environments, factors, and stakeholders when providing technical solutions.

Preferred Skills

• Strong verbal and written communication
• Effective multitasking abilities
• Patience and empathy in communication
• Ability to work both independently and collaboratively
• Strong task prioritization skills

Additional Information

May be required to work nights, weekends, or holidays under exceptional circumstances.