IT Support Technician

Empresa Confidencial; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A technology services company is seeking an IT Support Technician to provide local Helpdesk support in Madrid. Candidates should have at least 1 year of IT support experience and be skilled in troubleshooting hardware and software. The ideal candidate will have excellent communication skills and be able to work both independently and collaboratively in a fast-paced environment. This position offers a permanent contract, competitive salary, and benefits including 22 vacation days and continuous training.

Servicios

Permanent contract

Competitive salary

22 vacation days

Private medical insurance

Continuous training

Formación

• Minimum of 1 year of experience in IT support roles.
• Good experience in troubleshooting IT incidents and hardware.
• Ability to work independently and as part of a team.

Responsabilidades

• Provide local Helpdesk support in Madrid.
• Maintain hardware and software in Windows and MacOS environments.
• Perform network debugging.
• Diagnose and repair devices and peripherals.
• Provide on-site and remote support for issue resolution.
• Document and organize technology assets.
• Advise on the purchase and renewal of technological equipment.

Conocimientos

Troubleshooting IT incidents

Hardware maintenance

Software maintenance

Team collaboration

Good communication skills

Attention to detail

English (C1)

Spanish (bilingual)

French (bilingual)

Educación

Education in Computer Science, Systems, Networks, or equivalent

Herramientas

FreshDesk

Zendesk

ServiceNow

Descripción del empleo

We are looking for an IT Support Technician with skills in maintenance and administration of computer systems networks, and security. The ideal candidate will be proactive, solutions-oriented, and able to work well in a team, providing technical support.

You will be providing local Helpdesk support in Madrid. Functionally attached to our head office in Paris, you will benefit from their support regarding training and the implementation of process and tools

What are the main responsibilities?

• Hardware and software maintenance in Windows and MacOS environments.
• Network debugging.
• Diagnosis and repair of devices and peripherals.
• On-site and remote support for issue resolution.
• Documentation and organization of the technology assets.
• Advising on the purchase and renewal of technological equipment.

What are the requirements?

• Minimum of 1 year of experience in IT support roles.
• Education in Computer Science, Systems, Networks, or equivalent experience.
• Good experience in troubleshooting IT incidents and hardware.
• Ability to work independently and as part of a team.
• Good communication skills and attention to detail.
• Very good level of English (C1) or bilingual Spanish / French.
• Experience with a ticketing system like FreshDesk, Zendesk or ServiceNow would be appreciated.

What do we offer?

• Permanent contract.
• Competitive salary according to experience.
• 22 vacation days.
• Private medical insurance.
• Continuous training in new technologies.