IT Helpdesk Assistant

Amaris Consulting; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Helpdesk Support Analyst to provide technical support to users globally. Responsibilities include resolving IT issues, managing tickets, and ensuring customer satisfaction. Candidates should have experience with desktop and mobile operating systems, be fluent in English and Spanish, and possess strong customer service skills. The role offers opportunities for growth, a tailored career path, and comprehensive social perks, including health insurance and remote work options.

Servicios

Transit tickets

Restaurant tickets

Kindergarten support

Private health insurance

Personal training budget

Formación

• Experience with desktop and mobile operating systems (Windows, macOS, iOS, Android).
• Knowledge of desktop and mobile application software (Office 365, Outlook, Microsoft Teams).
• Proficient in both English and Spanish, verbal and written.
• Strong communication skills and customer service orientation.

Responsabilidades

• Provide first-line technical support to users across global locations.
• Diagnose and resolve IT-related issues.
• Log, track, and manage incidents and service requests.
• Escalate complex issues to appropriate teams.
• Deliver support via phone, chat, email, and in-person.
• Document solutions and update knowledge bases.
• Ensure high customer satisfaction through service delivery.

Conocimientos

Experience with desktop operating systems

Knowledge of Office 365

Fluent in English

Fluent in Spanish

Customer service orientation

Technical ticket management

Familiarity with IT support delivery models

Descripción del empleo

Take your career to the next level with Amaris Consulting as a

Helpdesk Support Analyst,

Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.

WHAT WOULD YOU NEED?

Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)

Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)

Proficiency in English and Spanish (both verbal and written)

Strong customer service orientation and communication skills

Ability to manage technical tickets efficiently, ensuring resolution or proper escalation

Commitment to maintaining up-to-date technical knowledge and best practices

Familiarity with IT support delivery models (phone, chat, email, deskside, self-service)

WHAT WILL YOU DO?

Provide first-line technical support to users across global locations

Diagnose and resolve IT-related issues related to operating systems, applications, and devices

Log, track, and manage incidents and service requests using the ticketing system

Escalate complex issues to the appropriate teams following established procedures

Deliver support through multiple channels: phone, chat, email, and in-person when required

Contribute to continuous improvement by documenting solutions and updating knowledge bases

Ensure high customer satisfaction through timely and professional service delivery

WHY US?

Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:

Grow rapidly

with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level

Enhance your skills

through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops

Take charge of your development

with an annual personal training budget and company-paid certifications

Enjoy flexibility

with remote work options and adaptable policies

Benefit from comprehensive social perks

transit and restaurant tickets, kindergarten support, and private health insurance

WeCare program

dedicated support for employees in critical life situations

Unleash your full potential, both professionally and personally.

Amaris Consulting is proud to be an equal‑opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.