Immersive Experience StaffGuide Madrid

Ikono Xperience S.L; Madrid; Presencial; EUR 10.000 - 30.000; A tiempo parcial

Descripción de la vacante

An innovative leisure company in Madrid is looking for a friendly staff member to enhance customer experiences. This role requires strong communication skills and prior customer service experience. You will assist guests with ticket purchases, manage reservations, and respond to inquiries. The ideal candidate is fluent in English and Spanish, has cash handling experience, and possesses a proactive attitude. Join a vibrant team committed to creativity and collaboration and help us create unforgettable experiences.

Formación

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and Spanish minimum level fluent-upper B2.

Responsabilidades

• Welcoming customers with a friendly smile.
• Helping guests with ticket purchases.
• Guiding visitors through the route.
• Responding to customer questions and concerns.

Conocimientos

Strong verbal and written communication skills

Resilient in handling daily challenges

Collaborative team player

Attention to detail

Fluency in English and Spanish

Descripción del empleo

Are you ready to revolutionize the way people experience leisure

Welcome to IKONO an innovative concept thats redefining creativity and imagination across Europe. With seven immersive locations in Madrid Rome Barcelona Budapest Vienna Copenhagen and Berlin IKONO invites people into eclectic worlds where art play and the unexpected collide.

Were growing fast expanding our horizons across Europe and beyond!

Why Join Us

Impact : Be part of a game-changing project redefining the leisure industry.

Growth : Were here to fuel your ambition with opportunities for professional development.

Culture : Thrive in a vibrant international team thats all about collaboration and creativity.

Location : Work from our central Madrid venue at C / Sánchez Bustillo the heartbeat of the city.

Whats Next

• Meet our Operations team at the Madrid venue.

Whats Your Mission

As an IKONIC Staff member you play a key role in ensuring our customers satisfaction. With your intuitive understanding you anticipate their needs even before they realize them. Supported by your Store Manager you expertly match those needs with the right products and services. Your primary goal is to warmly welcome and assist gallery visitors ensuring a high-quality experience for everyone.

What Youll Do :

• Welcoming customers with a friendly smile!
• Helping guests with ticket purchases.
• Handling reservations on our website and through our ticket partners.
• Taking care of the cash register.
• Being the friendly face at the museum store stand and keeping it well-stocked.
• Guiding visitors through the route and sharing details of the experience.
• Providing support to enhance the overall experience.
• Responding to customer questions and concerns via email or phone calls.
• Taking care of repairs and maintenance to keep our spaces in top shape.
• Ensuring the exhibition is always in a perfect state for our visitors.

What sets you apart :

• Strong verbal and written communication skills.
• Resilient in handling daily challenges.
• Collaborative team player.
• Ability to provide clear and concise explanations.
• Capable of assisting in setting up exhibitions.
• Attention to detail in all tasks.
• Able to perform actions such as bending over or lifting things.
• A responsible attitude youre friendly and polite.
• Demonstrate tremendous passion and energy for your work.
• Able to adapt to flexible schedules.

What you bring :

• Prior experience and knowledge in customer service.
• Proficient in cash handling.
• Fluency in English and Spanish minimum level fluent-upper B2.

IKONO is committed to building an inclusive inspiring workplace where everyone feels valued and empowered. Our values

• Ci penso io Ill handle it! We do what needs to be done. Its about initiative proactive problem-solving ownership mentality and acknowledging mistakes.
• Theres always a way We dont have problems; we face challenges and always look for creative solutions. Its about creativity optimism and taking risks.
• Create with kindness We never forget that people come first. Were empathetic and support each other. Its about collaboration empathy and recognition for hard work.
• Live your legend Match your ambition with opportunity fulfilling your potential with us. Its about goal focus flexibility gratitude and continuous learning!

If youre ready to help us creating unforgettable experiences apply now with your CV in English and let your expertise shine!

Please note that applications submitted in any language other than English will not be considered

Employment Type : Side job

Experience : years

Vacancy : 1