Hybrid AI/LLM Product Support Engineer (Contract)

Hyperproof; Zaragoza; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading deep-tech company in Spain is seeking a Product Support Engineer to provide customer-facing technical support for compressed LLMs and API services. You'll investigate issues, support customers with integrations, and collaborate with engineering teams. Ideal candidates have a strong technical background, familiarity with AI/ML concepts, proficiency in Python, and excellent communication skills. The role offers a competitive annual salary starting from €45,000, along with bonuses and a hybrid working environment.

Servicios

Competitive annual salary starting from €45,000

Two unique bonuses: signing and retention

Relocation package

Hybrid role and flexible working hours

Equal pay guaranteed

Formación

• Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations.
• Proficiency in Python and experience with APIs.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide first-line technical support for AI solutions.
• Investigate and resolve customer-reported issues.
• Assist customers with API integration and best practices.

Conocimientos

Troubleshooting APIs

Python

Communication skills

Problem-solving skills

Understanding AI/ML concepts

Educación

Bachelor’s degree in Computer Science, Engineering, or related field

Herramientas

APIs

SDKs

Zendesk

Jira

Descripción del empleo

A leading deep-tech company in Spain is seeking a Product Support Engineer to provide customer-facing technical support for compressed LLMs and API services. You'll investigate issues, support customers with integrations, and collaborate with engineering teams. Ideal candidates have a strong technical background, familiarity with AI/ML concepts, proficiency in Python, and excellent communication skills. The role offers a competitive annual salary starting from €45,000, along with bonuses and a hybrid working environment.