Hungarian and German Speaking Customer Support

Blu Selection; Sant Cugat del Vallès; Híbrido; EUR 30.000 - 31.000; Jornada completa

Descripción de la vacante

A dynamic customer service firm in Sant Cugat, Spain seeks a Customer Service Expert to support customers and coordinate tooling solutions. Candidates must be fluent in Hungarian and have a B2 level in German, along with a minimum of 3 years in customer service. The role offers a hybrid working model with a gross salary range of 30K - 31K and benefits including additional health insurance.

Servicios

Lunch Ticket COBEE

ADESLAS – Additional health insurance

Formación

• At least 3 years of professional experience in customer service.
• Enjoy dealing with people and have a feeling for their needs.
• Structured work style with ambition and optimism.

Responsabilidades

• Support new/existing customers.
• Complaint management using CRM.
• Coordinate customer-specific tooling solutions.

Conocimientos

Very good ability to express yourself in Hungarian on a native level

German B2

Strong cooperation and communication skills

Negotiation skills

Good MS Office skills

Experience with CRM systems

Educación

Completed commercial or technical education

Herramientas

SAP

CRM

PLM

Descripción del empleo

Overview

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where your problem-solving skills can shine? We are excited to offer an opportunity to join the direct customer service team in the beautiful town of Sant Cugat, Spain.

Your responsibilities and impact working as a Customer Service Expert

• Support of new/existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Skills, qualifications and interests you need to succeed in this role

• Very good ability to express yourself in Hungarian on a native level and German B2
• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills, negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP, IT, product knowledge)
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

What’s in it for you?

• 30K - 31K yearly gross base salary
• Lunch Ticket COBEE
• ADESLAS – Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

Apply now!