Global Merchant Operations Specialist

w Groupon; Valencia; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A leading e-commerce platform seeks a Merchant Operations Representative in Valencia, Spain. This role focuses on supporting merchants by answering inquiries in German and English, providing solutions, and collaborating with various internal teams. Candidates should have excellent communication skills and experience in customer service, ideally in a global environment. The position values attention to detail and the ability to work in fast-paced settings. The company embraces innovation and encourages continuous growth.

Formación

• Experience in customer service or operations, especially in global/multilingual environments.
• Top-tier attention to detail and multitasking abilities.
• Willingness to work rotating shifts when needed.

Responsabilidades

• Answer merchant inquiries via Sales Reps through email quickly and accurately.
• Provide clear, solution-oriented support and fix pre-launch deal issues.
• Collaborate with Sales, Customer Service, and other teams for seamless experiences.

Conocimientos

Excellent communication in German

Excellent communication in English

Customer service experience

Attention to detail

Multitasking abilities

Flexibility in fast-moving environments

Descripción del empleo

A leading e-commerce platform seeks a Merchant Operations Representative in Valencia, Spain. This role focuses on supporting merchants by answering inquiries in German and English, providing solutions, and collaborating with various internal teams. Candidates should have excellent communication skills and experience in customer service, ideally in a global environment. The position values attention to detail and the ability to work in fast-paced settings. The company embraces innovation and encourages continuous growth.