Global Logistic Control Tower Operator

Pfizer, S.A. de C.V; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global pharmaceutical company is looking for a Global Command Center Operator in Madrid. You will be responsible for managing logistics intelligence, ensuring the flow of temperature-sensitive shipments, and proactively addressing risks. Ideal candidates have a degree in business administration or supply chain, along with 2+ years in the pharmaceutical industry. The role requires excellent collaboration, analytical skills, and the ability to manage high-pressure situations. A comfort with 24/7 shift work is essential.

Formación

• Preferred experience in Control Tower or Command Center roles.
• 2+ years in the pharmaceutical industry.
• Expertise in transportation, logistics, and supply chain.

Responsabilidades

• Track shipments in real time using advanced monitoring tools.
• Detect and respond to risks related to temperature excursions or delays.
• Coordinate with key stakeholders during disruptions.

Conocimientos

Technical proficiency in transportation

Excellent collaboration skills

Time management skills

Strong analytical skills

Educación

Bachelor’s degree in business administration, Supply Chain or Logistics

Herramientas

MS applications

Descripción del empleo

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established clear expectations regarding what we need to achieve and how we will do it.

ROLE SUMMARY

As a Global Command Center Operator, you will be on the front lines of logistics intelligence, ensuring smooth flow and proactive risk management of time and temperature-sensitive shipments across the global logistics network.

You will monitor logistics operations to swiftly respond to changes in temperature, lead time, risk management, and other parameters for network shipments. You will ensure timely and accurate information access to support decision-making and perform follow-ups to confirm problem resolution.

ROLE RESPONSIBILITIES

• Track shipments in real time using advanced monitoring tools
• Detect and respond to risks related to temperature excursions or delays
• Escalate and intervene promptly to mitigate impact on delivery or product quality

Coordination and Communication

• Coordinate with key stakeholders including service providers and internal teams during disruptions
• Log all interventions accurately for performance analysis

Intervention and Emergency Response

• Activate response processes, track actions, communicate critical information, and minimize impact of incidents

Post-intervention Processes

• Document incidents, streamline resolutions, categorize outcomes, and initiate Claims Management

Data Analysis

• Support in generating data reports, analyzing historical data and identifying trends or recurring issues, improving practices, and enhancing decision-making

System Maintenance

• Maintain GCC system functionality, suggest enhancements, and assess automation opportunities

Training and Documentation

• Contribute to knowledge base, standard operating procedures and work instructions creation and updates, and best-practice documentation

BASIC QUALIFICATIONS

• Bachelor’s degree in business administration, Supply Chain, Logistics or similar
• Preferred experience in Control Tower or Command Center roles; 2+ years in the pharmaceutical industry with expertise in transportation, logistics and supply chain
• Proficiency in all standard MS applications

OTHER SKILLS

• Technical proficiency in transportation, supply chain, cold chain logistics, trade & customs, compliance
• Excellent collaboration skills in a multicultural environment, effective communication, responsibility, and honesty
• Manage high-pressure situations with tenacity, resilience, and ownership
• Critical thinking, problem solving, and attention to detail
• Time management and organizational skills
• Willingness to learn, adaptability, and flexibility
• Strong analytical skills for synthesizing data to aid decision-making

NON-STANDARD WORK SCHEDULE

Comfort with 24/7 shift work: Two shifts daily, 7 days/week, 365 days/year, with transparent, fair and equal distribution with standard rest time. Rotating shifts with built-in rest days to ensure wellbeing.

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