Global Key Account Manager (m/f/d)

Nordex Group; Noáin; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

An international energy solutions company is seeking a Customer Account Manager in Spain. Responsibilities include developing service strategies, managing client relationships, and driving sales growth. The ideal candidate has an Engineering degree, 10 years of experience in service operations, and strong negotiation skills. Proficiency in English is essential. This role emphasizes teamwork, client satisfaction, and strategic alignment with client needs.

Formación

• 10 years experience in Service Operations.
• Able to find win-win compromises.
• Resilient, responsible, and organized.

Responsabilidades

• Develop and implement service strategies for client accounts.
• Drive sales growth and ensure customer satisfaction.
• Manage and develop client relationships to identify business opportunities.

Conocimientos

Proficiency in English

Team player

Negotiation skills

Proactive attitude

Client relationship management

Educación

Engineering Degree or similar

Herramientas

Microsoft Office

Excel

Power Point

Descripción del empleo

Your Tasks

• Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities
• You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
• Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients
• High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
• Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
• Define strategy for assigned accounts (constant process)
• Review client financials and regularly meet with senior executives to understand their longer-term strategies. Lead High Level Operation / Technical Forums with client leadership
• High Level mediation in escalation/claims looking for win-win compromises
• Identify Relevant Sales opportunities, promote organization awareness and to ensure profitable business.
• Negotiation the Major Technical Issues Agreements (warranty extension, etc…) and frame agreements.
• Ensure client instructions / contractual obligations are executed in a timely and accurate manner

Your Profile

• Engineering Degree or similar
• Microsoft office, Excel, Power Point
• 10 years experience in Service Operations
• Proficiency in English
• Proactive, great team player and humble person
• Result oriented, resilient, responsible and organized person
• Empathic person and able to find win-win compromises

Your Benefits

• Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.