Global Head of IT

SAMY; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

A leading global social agency in Madrid is seeking an experienced IT Director to define and support technology strategy while managing a global IT team. This role requires expertise in ERP and CRM systems and the ability to drive integration and automation initiatives. The ideal candidate will have a strong strategic background in IT management and excellent communication skills to engage with stakeholders. Fulfilling this position offers the opportunity to work across various international projects and teams.

Formación

• Extensive experience as an IT Director or in a leadership role in a complex environment.
• Proven track record in managing large-scale IT projects with a focus on integration and automation.
• Expertise in ERP and CRM systems, preferably HubSpot and NetSuite.
• Strong strategic and leadership skills, managing cross-functional teams.

Responsabilidades

• Define and execute the global IT strategy aligned with company objectives.
• Manage external vendors, SaaS providers, and implementation partners.
• Own the selection and implementation of the ERP system.
• Drive automation initiatives across systems and tools.

Conocimientos

Leadership

Communication

IT Strategy

Project Management

ERP Systems

CRM Systems

Automation

Data Compliance

Herramientas

HubSpot

NetSuite

Google Workspace

Descripción del empleo

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter.

We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft and Samsung, among others.

Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world.

This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry.

We seek a strong leader to define, deploy and support SAMY’s technology strategy to support our operations in the context of strong organic and acquisitive growth. This person will integrate existing talent into a new technology department, will be responsible for defining the department’s mission and objective, proposing the structure and main processes and work with the HR function to recruit talent (if new profiles are required)

This role will have to spearhead the development and implementation of a robust, streamlined technology stack and will be pivotal in ensuring our systems support current operations and facilitate seamless integration of future acquisitions.

Key Responsibilities

IT Strategy & Leadership

• Define and execute the global IT strategy aligned with company objectives

• Establish IT governance, standards, documentation, and best practices across all regions

• Manage external vendors, SaaS providers, implementation partners, and MSPs

• Build, lead, and develop a global IT team (internal and external)

ERP & Core Business Systems

• Own the selection, implementation, and ongoing development of the ERP system

• Ensure reliable and scalable integrations between ERP, CRM, and other core systems

• Partner closely with Finance, Controlling, and Operations to optimize business processes

CRM & Customer Platforms

• Own and evolve the CRM platform (e.g. HubSpot), including:

  • System configuration, customization, and governance

  • Automation of sales, marketing, and customer service workflows

  • Data quality, reporting, and analytics

Automation & Integrations

• Drive automation initiatives across systems, tools, and products

• Design and maintain integrations between internal products, SaaS tools, and platforms

• Identify opportunities to reduce manual work and improve operational efficiency

Workplace IT & Global Infrastructure

• Own Google Workspace administration, security, and user lifecycle management

• Manage global software and license management

• Ensure stable and standardized office IT infrastructure across 24 locations:

  • Office networks and WiFi

  • Hardware standards (laptops, peripherals, meeting room equipment)

  • Office IT audits and readiness checks for new or existing locations

Security, Compliance & Reliability

• Own IT security, access management, and identity concepts

• Ensure compliance with data protection and regulatory requirements (e.g. GDPR, ISO27001, TISAX)

• Define and maintain backup, disaster recovery, and business continuity concepts

Qualifications

• Extensive experience as an IT Director or in a similar leadership role within a complex, rapidly-evolving environment.

• Proven track record in managing large-scale IT projects with a focus on integration, automation, and systems optimization.

• Expertise in ERP and CRM systems, preferably including experience with HubSpot and NetSuite.

• Expertise in designing and overseeing the implementation of data informational systems.

• Strong strategic and leadership skills, with experience managing cross-functional teams and IT vendors.

• Excellent communication skills to effectively engage with stakeholders across all organizational levels.

• Having held similar positions in a scale up or professional services firm is a plus.

• Fluent in English and Spanish is a must.