Global Customer Service & Orders Coordinator

Grifols; Sant Cugat del Vallès; Presencial; EUR 35.000 - 48.000; Jornada completa

Descripción de la vacante

A leading global healthcare company is seeking a Customer Service Coordinator to manage international orders efficiently. The role involves reviewing orders, responding to customer inquiries, and collaborating with logistics and internal teams. Candidates should have a Bachelor's degree, at least 2 years of relevant experience, and strong communication skills in English. Proficiency in SAP and MS Office is essential. This position offers an excellent working environment focused on employee development.

Formación

• Minimum 2 years of experience in a similar role, preferably in the pharmaceutical industry.
• Strong organizational, analytical, and problem-solving skills.

Responsabilidades

• Review incoming orders to ensure compliance and process them.
• Respond to customer inquiries swiftly to meet expectations.
• Provide clear and timely feedback to keep customers informed.
• Participate in meetings to update internal stakeholders on order status.
• Escalate complex issues to the line manager for guidance.

Conocimientos

Communication skills in English

SAP proficiency

MS Office proficiency

Organizational skills

Analytical skills

Problem-solving skills

Educación

Bachelor's degree in Administration, Pharmacy, or related field

Herramientas

SAP

MS Office

Descripción del empleo

A leading global healthcare company is seeking a Customer Service Coordinator to manage international orders efficiently. The role involves reviewing orders, responding to customer inquiries, and collaborating with logistics and internal teams. Candidates should have a Bachelor's degree, at least 2 years of relevant experience, and strong communication skills in English. Proficiency in SAP and MS Office is essential. This position offers an excellent working environment focused on employee development.