German Technical Service Advisor in Malaga

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A dynamic support services firm in Málaga seeks a Technical Customer Support Specialist to provide exceptional support to clients. You'll engage with customers via various channels and solve technical issues efficiently. Required skills include fluency in German and English, coupled with strong analytical and communication abilities. The role offers competitive salary, language bonus, and comprehensive health benefits in a collaborative environment.

Servicios

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Formación

• At least one year of experience in Technical Customer Support or a related role.
• EU citizenship or a Spanish residency card.

Responsabilidades

• Assist clients via phone, email, and chat, addressing technical inquiries.
• Diagnose and resolve technical issues, offering tailored solutions.
• Work closely with colleagues to ensure fast issue resolution.
• Maintain up-to-date customer records and service logs.
• Provide high-quality interactions that build trust.

Conocimientos

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Descripción del empleo

Step into the Role of a Technical Customer Support Specialist!

Join a team that values creativity, problem-solving, and collaboration in a fast-paced, dynamic environment. This is the career move you’ve been looking for!

About Us :

We’re committed to providing outstanding technical support to our clients and their customers. With innovation and quality at our core, our talented team ensures seamless service and support at every step.

Role Overview :

As a Technical Customer Support Specialist, you’ll be the primary point of contact for clients, resolving technical issues, and ensuring a smooth customer experience. Your expertise in troubleshooting and personalized support will reinforce our reputation for exceptional service.

Key Responsibilities :

• Customer Engagement : Assist clients via phone, email, and chat, addressing technical inquiries with efficiency and expertise
• Technical Solutions : Diagnose and resolve technical issues, offering tailored solutions to meet customer needs
• Team Collaboration : Work closely with colleagues to ensure fast issue resolution and continuous improvement in the customer experience
• Data Accuracy : Maintain up-to-date customer records and service logs for smooth service delivery
• Exceptional Service : Consistently provide high-quality interactions that build trust and customer loyalty

Requirements :

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Spanish residency card
• At least one year of experience in Technical Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us :

• Competitive Salary : Your expertise and dedication are rewarded
• Language Bonus : Additional rewards for your language proficiency
• Meal Allowance : Daily support during your work hours
• Health & Life Insurance : Comprehensive benefits for your well-being
• Collaborative Team : Be part of a communicative and supportive work environment
• Relocation Assistance : Smooth transition support for your move
• Onsite Work : Engage and grow in a collaborative office environment

Ready to Elevate Your Career? Apply now to take your technical support career to new heights while delivering exceptional customer experiences!