German speaking Support Agent SIXT Ride (mfd) 100 Home Office

SIXT; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading mobility services provider is seeking a fluent German and English Support Agent for their premium chauffeur service. This fully remote position requires customer service experience and offers a chance for professional growth. Responsibilities include interfacing between customers and chauffeurs, ensuring quality standards, and monitoring driver punctuality. Join a dynamic team dedicated to providing exceptional customer experiences. Apply now to be part of an international company that values flexibility and work-life balance.

Servicios

Work-Life Balance

Employee Discounts

Team Building Activities

Professional Growth Opportunities

Formación

• Fluency in both German and English with excellent communication skills.
• Minimum of 1 year of experience in a similar customer-facing or service-oriented role.
• Ability to work effectively in a remote environment with availability for rotating shifts.

Responsabilidades

• Act as the interface between customers and chauffeurs.
• Ensure high-quality standards are met during customer transportation.
• Monitor driver punctuality worldwide using custom-developed tools.
• Assign booked transfers to appropriate drivers.
• Ensure seamless communication between drivers and customers.

Conocimientos

Fluency in German and English

Customer service orientation

Proficiency with MS Office

Effective communication skills

Solution-oriented mindset

Descripción del empleo

Ready to boost your career with a leading company in premium mobility At SIXT were looking for a Support Agent for SIXT ride - the Premium Chauffeur Service - with fluent German and English skills experience in customer service and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.

Customer care is our top priority. Whether by phone email chat or social media in German or English were looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service Then this opportunity is for you!

YOUR ROLE

• Together with the support team act as the interface between customers and chauffeurs
• Ensure high-quality standards are met and that every customer is safely transported from point A to B
• Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
• Make sure each booked transfer is assigned to the appropriate driver
• Ensure that drivers and customers find each other whether at a major airport hotel trade fair company or private residence even when things get chaotic
• Take care of every customer celebrity or not

YOUR SKILLS

• Fluency in both German and English with excellent communication skills
• Passion for customer service and a genuine interest in supporting and assisting clients
• Minimum of 1 year of experience in a similar customer-facing or service-oriented role
• Proficiency with MS Office tools and confidence in working with digital systems
• Ability to work effectively in a remote environment with availability for rotating shifts from Monday to Sunday
• A proactive solution-oriented mindset with a strong focus on delivering outstanding customer experiences

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent share ride and SIXT as well as exclusive deals on travel tech and lifestyle products
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
• Professional Growth. Work alongside a highly motivated and skilled team with plenty of opportunities to learn grow and advance your career in a dynamic international environment

Apply now and become part of an international forward-thinking team thats redefining premium mobility every day. Were excited to meet you!

Información adicional :

Quiénes somos :

Somos un proveedor de servicios de movilidad líder a nivel mundial con una facturación de 400 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos) SIXT share (préstamo de vehículos) SIXT ride (servicios de taxi y chófer) y SIXT (abono de vehículos) dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo y alineamos nuestra estrategia empresarial con visión de futuro. Empieza con nosotros y postúlate ahora!

Remote Work : No

Employment Type : Full-time

Key Skills

Arabic Speaking,Marketing & Promotions,Access Control System,Apache Tomcat,BI,Back Office

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1