German-Speaking Remote Customer Service & Sales Rep

IT-Systemhaus der Bundesagentur für Arbeit; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Service Sales Representative to join their team in Barcelona. This hybrid role involves taking calls from customers and boutiques, handling inquiries, and maintaining service knowledge. Candidates should have proficiency in German and English, along with a year of retail experience. The position offers a gross salary of 18,978 euros per year plus a bonus and full paid training, making it an exciting opportunity in the fashion industry.

Servicios

Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training

Formación

• Proficient or bilingual level of German, and advanced level of English.
• Minimum of 1-year relevant experience in fashion retail or retail.
• Knowledge of sales techniques (up-/cross-selling, objection handling).
• Exceptional customer-facing and customer-care skills.

Responsabilidades

• Take calls from customers and boutiques, solve their demands.
• Log call details onto management systems, respond within SLA.
• Maintain product knowledge specific to individual customers.
• Ensure contractual SLA is maintained.

Conocimientos

German proficiency

English proficiency

Customer service skills

Sales techniques knowledge

Customer-driven attitude

Herramientas

Windows/MS Office

Descripción del empleo

A global technology and services leader is seeking a Customer Service Sales Representative to join their team in Barcelona. This hybrid role involves taking calls from customers and boutiques, handling inquiries, and maintaining service knowledge. Candidates should have proficiency in German and English, along with a year of retail experience. The position offers a gross salary of 18,978 euros per year plus a bonus and full paid training, making it an exciting opportunity in the fashion industry.