German IT Helpdesk — 80% Remote First Line Analyst

Computacenter AG & Co. oHG; Barcelona; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading independent technology partner is seeking a First Line Analyst to work primarily from home with 80% remote flexibility. This role involves supporting IT queries, resolving issues, and maintaining high customer satisfaction. The ideal candidate will be fluent in German and English, enjoy problem-solving, and possess strong communication skills. An attractive compensation package includes a gross annual salary of €20,535.87, health insurance, and various perks. Join a dynamic team that values support and respect among colleagues.

Servicios

Ticket restaurant (1100€ per year)

Private health insurance after 6 months

Gym discounts

Career development opportunities

Free online language classes

Formación

• Advanced level of German and English required.
• Interest in learning about IT.
• Positive, can-do attitude and enjoy problem-solving.

Responsabilidades

• Answer and support queries via tools, phone, and email.
• Resolve IT issues of partners during office work.
• Document and log calls on the ticketing tool.

Conocimientos

German

English

Problem-solving

Communication skills

Customer-focused mindset

Descripción del empleo

A leading independent technology partner is seeking a First Line Analyst to work primarily from home with 80% remote flexibility. This role involves supporting IT queries, resolving issues, and maintaining high customer satisfaction. The ideal candidate will be fluent in German and English, enjoy problem-solving, and possess strong communication skills. An attractive compensation package includes a gross annual salary of €20,535.87, health insurance, and various perks. Join a dynamic team that values support and respect among colleagues.