GBS Performance & Continuous Improvement Lead

MediaMarktSaturn; el Prat de Llobregat; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A global business services provider in Spain seeks a professional with 6–8+ years in performance management and continuous improvement. You will design frameworks, monitor service performance, and lead initiatives within GBS units. Ideal candidates will have experience in SLAs, OLAs, and reporting systems. The role promotes a hybrid work environment with various employee benefits including flexitime and wellness support.

Servicios

Hybrid telework policy

Flexitime

Canteen

Flexible compensation plan

Gympass

Formación

• 6–8+ years in Performance Management/Continuous Improvement within GBS.
• Hands-on experience with SLAs, OLAs, and KPIs.
• Ability to build and operate reporting dashboards.

Responsabilidades

• Design and own the GBS continuous improvement framework.
• Monitor service performance and track against SLAs.
• Lead employee engagement strategies across GBS units.

Conocimientos

Performance Management

Continuous Improvement

Quantitative Analysis

Stakeholder Alignment

Fluent English

Educación

Bachelor’s in Business, Economics, Engineering

Herramientas

Reporting Systems

Descripción del empleo

A global business services provider in Spain seeks a professional with 6–8+ years in performance management and continuous improvement. You will design frameworks, monitor service performance, and lead initiatives within GBS units. Ideal candidates will have experience in SLAs, OLAs, and reporting systems. The role promotes a hybrid work environment with various employee benefits including flexitime and wellness support.