Front Office Agent - Kimpton Vividora Barcelona

InterContinental Hotels Group; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Barcelona is seeking a Front Office Agent to provide exceptional guest experiences and handle transactions. This role requires a Bachelor's degree in hospitality and 2+ years of experience in a similar position. Candidates must be fluent in local language and English, with additional languages valued. The position offers a vibrant work environment and opportunities for professional development.

Servicios

Discounted international room rates

Meals whilst on duty

Exclusive employee discounts

Training programmes

Uniform and laundry service

Formación

• 2+ years’ experience working in Front Office department.
• Must be proactive, positive, dynamic, and passionate about service.

Responsabilidades

• Be the warm welcome that kicks off a memorable guest experience.
• Manage guest bookings and handle transactions.
• Stay one step ahead of guests’ needs and preferences.

Conocimientos

Fluent in local language

Fluent in English

Strong customer service skills

Proactive and energetic

Teamwork

Educación

Bachelor’s degree in hospitality or related field

Descripción del empleo

Overview

As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Front Office Supervisor.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience!
• Support the Front Office Supervisors in all required tasks.
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Benefits

• Discounted international room rates.
• Meals whilst on duty.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun! ??
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.