Front Desk Agent

The Ritz-Carlton; Barcelona; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A luxury hotel in Barcelona is seeking a Front Desk Agent to manage guest check-ins and check-outs. The ideal candidate should have a high school diploma or G.E.D. equivalent. Responsibilities include processing payments, working with housekeeping staff to ensure room readiness, and addressing guest needs professionally. This role requires strong communication skills and attention to detail. Join a team that values safety, professionalism, and providing exceptional guest service.

Formación

• Must have a high school diploma or G.E.D. equivalent.

Responsabilidades

• Process guest check-ins and check-outs accurately.
• Coordinate with Housekeeping for room readiness.
• Manage guest calls and provide information.
• Maintain confidentiality and protect company assets.

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Position Summary

Process all guest check‑ins by confirming reservations, assigning rooms, issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check‑outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check‑in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language_filtered; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None.
• Supervisory Experience: None.
• License or Certification: None.

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued]