French speaking Content Moderator - Barcelona

Teleperformance; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

A global leader in customer experience management is seeking a content moderation specialist in Barcelona. This role involves reviewing user-generated content for compliance and ensuring a safe social media environment. Candidates should have C2 level French and advanced English, alongside a passion for social media. Join a dynamic team dedicated to providing a positive user experience while enjoying benefits like health insurance discounts and initial training. Shifts are available in the morning or afternoon with a 38.5-hour weekly contract.

Servicios

Health insurance discount

Wellness programs

Initial training and ongoing coaching

Modern office near Glories mall

Formación

• C2 proficiency in French and advanced English required.
• Prior experience in content moderation or customer service is a plus.

Responsabilidades

• Review user-generated content for guideline compliance.
• Monitor for inappropriate material and take necessary actions.
• Collaborate to improve moderation strategies.

Conocimientos

C2 level of French

Advanced English

Strong affinity for social media

Proactive mindset

Educación

Completed studies (ESO/High School or higher)

Descripción del empleo

Are you an avid social media user with a keen eye for detail?

We have an exciting opportunity for you! Join us to play a key role in ensuring a safe and positive experience for users on one of the most popular social media platforms.

Responsibilities

• Review user-generated content to ensure compliance with guidelines.
• Monitor platforms for inappropriate or harmful material and take necessary actions.
• Collaborate with teams to improve moderation strategies and ensure a safe user environment.

Qualifications

• C2 level of French and advanced English.
• Strong affinity for social media, goal-driven and proactive.
• Content moderation, customer service, or contact center experience is a plus.
• Mandatory: Completed studies (ESO/High School or higher).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration.
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights.
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.

Benefits

• 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00).
• Health insurance discount and wellness programs.
• Modern office near Glories mall.
• Initial training and ongoing coaching.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.