First Line Analyst with Portuguese and German

Computacenter; Barcelona; Presencial; EUR 17.000 - 21.000; Jornada completa

Descripción de la vacante

A leading technology partner in Barcelona is seeking an IT Support professional. The role involves resolving IT issues, documenting calls, and maintaining user satisfaction. Ideal candidates will have advanced language skills in Portuguese, German, and English, along with strong problem-solving abilities. This position offers a full-time contract with 80% remote work and a salary of €20,535.87 gross annually.

Servicios

Ticket restaurant (1100€ per year)

Private health insurance after 6 months

Gym discounts and other benefits

Free online language classes

Fully paid training

Formación

• Advanced level of Portuguese, German, and English.
• Interest in learning about IT.
• Positive attitude and logical thinking.

Responsabilidades

• Answering and supporting queries via tools, phone, and email.
• Resolving IT issues for partners during office work.
• Documentation and logging of calls on the ticketing tool.
• Delegating unresolved problems to competent teams.
• Maintaining customer satisfaction levels.
• Communicating with team members and different departments.

Conocimientos

Advanced level of Portuguese

Advanced level of German

Advanced level of English

Problem-solving

Outstanding communication skills

Customer-focused mindset

Descripción del empleo

Location : Spain - Barcelona | Job-ID : 213532 | Contract type : Permanent | Business Unit : Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be :

• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• Remote work 80% of the time - 4 days / month on-site
• Full-time contract 39 hours / week
• Schedule : rotational, Monday-Friday 07:00-19:00
• Starting date: 1st of July
• Ticket restaurant (1100€ per year)
• Private health insurance with Sanitas after 6 months
• Annual salary of 20,535.87€ gross / year
• An international environment where people support and respect each other
• Access to VIP District: gym discounts, restaurants, car wash, etc.
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if :

• You have an advanced level of Portuguese, German and English
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solve issues
• You have outstanding communication skills and customer-focused mindset
• You enjoy working in a team
• You respect the time schedule and are punctual