Field Support Engineer

Avaso Technology Solutions; España; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A global IT solutions provider is looking for an experienced Field Support Engineer in Barcelona, Spain. This role involves providing technical support to end users, troubleshooting issues, and managing IT assets. Candidates should have over 5 years of IT support experience, proficiency in Microsoft Windows environments, and knowledge of ServiceNow. The position offers opportunities for career growth and competitive benefits.

Servicios

Opportunities for career growth

Competitive salary and benefits package

Work with cutting-edge technologies

Formación

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise.

Responsabilidades

• Provide technical support as point of contact for IT for the site.
• End-user desktop and laptop support with smart hand support.
• Installation support for various software on end user systems.

Conocimientos

IT support experience

Microsoft Windows 7 and 10

ServiceNow or similar ticketing system

Active Directory knowledge

Microsoft server technologies

Descripción del empleo

Job Opportunity

Field Support Engineer at AVASO Technology.

Location

Barcelona, Spain

Employment Type

Full Time Contract

Experience

4+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Field Support Engineer to join our team in Barcelona, Spain. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Duties / Responsibilities

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

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Desired Skills & Experience

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply

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AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.