Field Support Engineer

Avaso Technology Solutions; Cataluña; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global IT solutions provider seeks a Field Support Engineer in Barcelona, Spain. In this role, you will provide technical support and troubleshooting for end-user systems, coordinate support efforts with backend teams, and manage IT asset responsibilities. Ideal candidates will have over 5 years in IT support, strong knowledge in Windows operating systems, and experience with ServiceNow. Competitive salary and growth opportunities are available in a dynamic team environment.

Servicios

Competitive salary

Career growth opportunities

Innovative team environment

Formación

• 5+ years' experience in IT support with increasing technical responsibility.
• In-depth knowledge of Windows 7 and 10 operating systems.
• Experience with ticketing systems like ServiceNow.

Responsabilidades

• Provide technical support and troubleshooting to end-users.
• Install and configure software on end-user systems.
• Coordinate remote support for backend teams.

Conocimientos

IT support experience

Microsoft Windows 7 and 10 knowledge

ServiceNow experience

Active Directory understanding

Microsoft server technologies familiarity

Descripción del empleo

Job Opportunity: Field Support Engineer at AVASO Technology

Location: Barcelona, Spain | Employment Type: Full Time Contract | Experience: 4+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

We are seeking an experienced Field Support Engineer to join our team in Barcelona, Spain. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer‑focused approach.

Key Duties / Responsibilities

• Provide technical support as point of contact for IT at the site.
• End‑user desktop, laptops, and office IT with smart hand support for network and servers.
• Installation support for various software on end‑user systems and servers when required.
• New users onboarding – preparing IT assets and tools.
• Offboarding support – collecting IT assets, sanitizing IT assets, and keeping them in stock.
• Executive / VIP support.
• Coordinate and provide remote hand support to backend teams for network and server smart hand support.
• IP phone, video conference support, and Level 1 multifunction printer support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop/laptop computers, personal productivity devices, and business applications.
• Supporting mid‑range servers.
• Supporting network devices such as switches, routers, and wireless APs with the help of the backend team.
• Handling tickets on ServiceNow or a similar ticketing system.
• Troubleshooting VPN.
• Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting Microsoft Windows 10.
• Troubleshooting Microsoft Office 365 issues for end‑users.
• Office IT asset management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate in‑house IT projects.
• Engineer should manage most of their time around activities involving BAUs (SLAs, CSAT, response time to client, average resolution time, open incident backlog, and maintaining SOPs and runbooks for global team use).
• Provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
• Asset/stock management, e‑waste, Site Tech onboarding / training, process alignment, documentation, onsite training, user education, and vendor coordination.

Desired Skills & Experience

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In‑depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge and experience with ServiceNow or a similar ticketing system.
• Understanding of Active Directory.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting‑edge technologies to shape the future of IT solutions.

How to Apply

Ready to take your career to the next level? Apply now by clicking the 'Easy Apply' button or send your resume to .

Equal Opportunity Employer

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement: AVASO Technology Solutions (referred to as "AVASO") does not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity.

AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors.

All employment decisions are based on qualifications, merit, and business need.