Export Customer Service

Concentric Recruitment; Madrid; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A specialized recruitment agency is seeking an Export Customer Service Representative in the hybrid workspace of Barcelona. This role focuses on managing international client orders through a structured export workflow while ensuring precision and operational continuity. Candidates should possess strong attention to detail and prior experience in customer service within regulated industries. The position values calmness under pressure and the ability to build solid relationships. This is a unique opportunity to thrive in a stable and evolving environment.

Servicios

Hybrid work after initial training

Long-term growth paths within the company

Influence in shaping processes

Formación

• Experience in industrial, technical, or regulated environments is essential.
• Ability to manage high volumes of international requests efficiently.
• Capacity to adapt to complex situations calmly under pressure.

Responsabilidades

• Manage a portfolio of international clients across industrial sectors.
• Own the full export workflow from order to documentation.
• Prevent errors, delays, and escalations during workflow.
• Maintain operational continuity during managerial travels.

Conocimientos

Solid experience in Export Customer Service

Attention to detail

Relationship-building skills

Proactive mindset

Strong communication in English

Fluent in Italian or German

Descripción del empleo

Role : Export Customer Service RepresentativeSector : Specialized industrial materialsReports to : Regional Sales ManagerJob Type : Permanent contractLocation : Hybrid in BarcelonaContract type : Direct employment with our clientYou know that feeling when your work only becomes visible when something goes wrong?Orders delayed, documentation errors, last-minute pressure, and you're the one fixing it quietly while others get the credit.Here, it’s different.This is a place where structure, precision, and calm leadership actually matter.Where your work is recognised because it directly support global operations and revenue.Why This Role MattersThis isn’t a typical “administrative” customer service role.You sit at the core of an international operation supplying specialised materials to highly regulated industries.When teams travel, when clients escalated, when processes evolve, you are the stability, the person who keeps everything running smoothly.If you’ve ever thought : “I want a role where my reliability and rigour are valued, not taken for granted,” this is exactly that. If this resonates, this role will feel natural to you :

• You’re tired of chaotic workflows and want mature processes that keep evolving.
• You want a workplace where quality and rigour are non-negotiable.
• You enjoy being the calm, organised person who prevents problems before they appear.
• You value long‑term stability and a specialised industry where expertise grows over time.

What You Will Own

• Manage a portfolio of international clients across industrial sectors
• Own the full export workflow — from order to documentation to delivery
• Prevent errors, delays, and escalations
• Maintain operational continuity when managers travel
• Contribute to process optimisation and upcoming tool improvements (CRM migration in 2026)

The Day-to-Day Reality

• High volume of international requests
• Processes improving continuously
• Mixed‑experience team needing a reliable anchor
• Autonomy from day one
• Leadership that trusts you and gives you space to operate

What Great Looks Like

• Solid experience in Export Customer Service
• Experience in industrial, technical, or regulated environments
• Strong attention to detail — accuracy protects revenue
• Humble, service‑first mindset
• Solid relationship‑building skills
• Fluent English : Italian or German is a plus
• Calm under pressure; comfortable with complexity
• Proactive, rigorous, and structured

What You Get

• A stable, specialised company with international presence
• A team that values precision and professionalism
• Clear long‑term growth paths as the department expands
• Influence in shaping processes during a period of change
• Hybrid work after the initial training period
• Barcelona location (Sagrada Familia area)