Dutch-Speaking Customer Support Specialist - Valencia

theHRchapter; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing European customer experience firm in Valencia is seeking a Customer Support Specialist who is fluent in Dutch and English. The role involves responding to customer inquiries via chat and email, delivering personalized service, troubleshooting issues, and building customer loyalty. Ideal candidates will have previous experience in customer support or digital services and possess strong communication and problem-solving skills. This full-time position offers competitive compensation and a dynamic team culture focused on collaboration and excellence.

Formación

• Previous experience in customer support, e-commerce, or digital services is preferred.
• Comfortable working fully remotely and using digital communication tools.

Responsabilidades

• Respond to customer inquiries in Dutch and English via chat and email.
• Deliver personalized service matching each client's brand voice.
• Troubleshoot issues and follow up on complex cases.
• Collaborate with internal teams to improve processes.
• Help build a loyal customer base with a seamless experience.

Conocimientos

Fluency in Dutch

Fluency in English

Excellent written communication

Empathy

Problem-solving skills

Proactive mindset

Flexibility

Descripción del empleo

A fast-growing European customer experience firm in Valencia is seeking a Customer Support Specialist who is fluent in Dutch and English. The role involves responding to customer inquiries via chat and email, delivering personalized service, troubleshooting issues, and building customer loyalty. Ideal candidates will have previous experience in customer support or digital services and possess strong communication and problem-solving skills. This full-time position offers competitive compensation and a dynamic team culture focused on collaboration and excellence.