Dutch Customer Support for a Global Streaming Platform – Lisbon

FH Collective Academy; A distancia; EUR 14.000 - 17.000; Jornada completa

Descripción de la vacante

An international customer support company is looking for a Dutch speaker to join their Lisbon hub. This role involves engaging with users through chats, emails, and calls, providing assistance on a well-known digital platform. Candidates should be fluent in Dutch and have a good level of English. No experience is necessary, making this an excellent opportunity to kickstart your career. A solid salary of €14,000 plus bonuses for language and transportation will be offered, along with relocation assistance for those moving to Lisbon.

Servicios

€2,100 annual language bonus

€7.63 daily meal allowance

€720 yearly transportation bonus

Health and life insurance

€2,000 relocation bonus

Formación

• Fluency in Dutch is essential.
• Good communication skills in English.
• No prior experience required.

Responsabilidades

• Handle customer inquiries via chat, email, and calls.
• Support users in navigating issues on a digital platform.

Conocimientos

Dutch (C1-C2)

Good level of English

Descripción del empleo

Overview

Ready for a new chapter in Lisbon? Mark your calendar: Our next adventure starts on February 16th (Training & Start Date), so we\'re looking for people ready to hit the ground running!

Let\'s be honest—moving abroad is about more than just a job. It\'s about the coffee by the Tagus river, weekend trips to Sintra, and meeting people from all over the world.

We are looking for a Dutch speaker to join our Lisbon hub. You\'ll be supporting a well-known digital platform, helping users solve problems and making their day a bit easier.

What will you actually be doing?

No scripts that make you sound like a robot. You\'ll be the human voice behind the screen—handling chats, emails, and calls to help users navigate their issues. Yes, we have KPIs (like CSAT and NPS), but our real goal is a great customer experience.

What do you need to bring?

• Dutch is a must (C1-C2), plus a good level of English to chat with your colleagues.
• Experience: No need!
• Flexibility: Our users are active 24/7, so we work on rotating shifts (Mon–Sun).
• The spirit of adventure: You\'re either already in Portugal or ready to pack your bags and move here.

What’s in it for you?

• Salary: A solid base starting at €14,000 + a language bonus of €2,100/year.
• Daily perks: €7.63 net for your daily meals and a €720 yearly transportation bonus.
• Safety net: Health and life insurance (with family options) and a yearly performance bonus.
• Moving made easy: A €2,000 relocation bonus plus hands-on help with the boring stuff (NIF, NISS, and finding a place to live).

Work where it feels like summer. Our offices are in the heart of Lisbon (Anjos / Alcântara), surrounded by great food and even better vibes.

Curious? Send over your CV and let\'s see if this is your next big move.