Dutch and German Customer Support expert in Manufacturing Sector

Blu Selection; Barcelona; Híbrido; EUR 30.000 - 31.000; Jornada completa

Descripción de la vacante

An international technology company is seeking a Customer Service Expert in Barcelona. The role involves supporting customers, coordinating with engineering, and handling quotations and orders. Candidates must speak Dutch natively and German at a B2 level, with at least 3 years of customer service experience. This position offers a yearly salary of €30K to €31K and a hybrid work model.

Servicios

Lunch Ticket COBEE

Additional health insurance (ADESLAS)

Hybrid work model

Formación

• Structured work style with ambition and optimism.
• Enjoy dealing with people and understand their needs.
• High resilience and sense of responsibility.

Responsabilidades

• Support existing and new customers.
• Coordinate customer-specific tooling solutions.
• Manage order processing and complaint management.

Conocimientos

Native Dutch speaker

B2 level German

3+ years in customer service

Commercial or technical education

Strong communication skills

Educación

Completed commercial or technical education

Herramientas

MS Office

CRM systems

SAP

Descripción del empleo

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Service Expert will be:

• Support of new/existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing: checking and recording queries, coordinating customer‑specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer‑specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Skills, qualifications and interests you need to succeed in this role:

• Speak Dutch on a native level and German on a B2 level or higher
• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills, negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP, IT, product knowledge)
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

What’s in it for you?

• Lunch Ticket COBEE
• 30K to 31K yearly gross base salary
• ADESLAS – Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

What should you expect from living in Barcelona?

• The unique experience of an international and diverse culture
• A beautiful beach city surrounded by both coastal towns and mountains
• Delightful gastronomic experiences of Spanish, Catalan and World cuisines
• Quite a dynamic and active urban life where it is difficult to get bored
• Sunny days, Mediterranean weather and a relaxed lifestyle
• An attractive startup and innovation hub with exciting opportunities