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A global IT services provider based in Madrid seeks a Desktop Support Technician. This role involves providing first- and second-level support for desktops, laptops, and mobile devices, troubleshooting various hardware and software issues, and maintaining accurate documentation of IT equipment. Candidates should possess a degree in Computer Science or a related field and have at least one year of experience in a similar role. Excellent communication skills and familiarity with ticketing systems are essential.