Datacenter Technician

Digital Realty; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global data center provider in Barcelona is seeking a Datacenter Technician responsible for handling customer requests for remote hands services and cross connect installations. The ideal candidate should have at least three years of experience in a technical field, strong skills in optical fiber installations, and be fluent in Spanish with advanced English. This role offers opportunities for technical skill development and ensures a secure customer infrastructure through dedicated support.

Servicios

Highly competitive compensation

Excellent benefits

Continuous training and development opportunities

Formación

• Minimum 3 years of experience in a technical or electrical environment.
• Skilled in customer communication and handling customer requests / complaints.
• Fluent in Spanish and advanced level in English.

Responsabilidades

• Provides technical customer support through technical interventions requested by the client.
• Handles client requests from service planning and ECSC departments.
• Sets up and deinstalls Cross Connects with documentation and testing.
• Supports customer equipment migration and maintenance.
• Informs clients about work progress and services.

Conocimientos

Optical fiber installations

Wiring networks

Electrical wiring

Network configurations

Customer communication

Service-oriented software handling

Educación

Vocational qualification in a technical field

Descripción del empleo

The Datacenter Technician (f/m/d) is responsible for handling the customer requests for remote hands services (Hands & Eyes) and installation/de-installation of cross connect. Prime focus is to enable our customers to run their infrastructure without interruptions. Also deals with a variety of internal requests to keep the DC clean, tidy & safe.

Your Role

• Provides technical customer support through technical interventions requested by the client.
• Receives and handles client requests received from the service planning department and the ECSC department.
• Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing.
• Remote Hands (Hands & Eyes) support which includes:
  • Customer equipment migration through labeling, installations, documentation and testing.
  • Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues).
  • Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements).
  • Professional maintenance support (e.g. complex repairs, full equipment installation and configuration).
• Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service.
• Follows up on customer termination requests and questions.
• Customer request Reporting and administration in the internal system.

Your Profile

• Vocational qualification in a technical field or local equivalent education.
• Minimum 3 years of experience in a technical or electrical environment.
• Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations.
• Skilled in customer communication and handling customer requests / complaints.
• Skilled in service-oriented: software, tasks handling and administration.
• Fluent in Spanish and advanced level in English.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

Training and Development

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

NOTES

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.