Danish-speaking Travel Support Agent to Barcelona, Spain

Nordic Jobs Worldwide; Madrid; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

A recruitment company is seeking a Danish-speaking customer service representative to join their team in Barcelona. The role involves understanding customer needs, mediating between travelers and accommodation suppliers, and addressing inquiries. Candidates must have excellent communication skills, be adaptable, and have prior experience in customer service. This full-time position offers a gross annual salary of 22,249 € and opportunities for growth within a dynamic workplace.

Servicios

Free private health insurance

Flexible perks for childcare and transport

27 working days of annual leave

Formación

• Exceptional written and verbal communication skills.
• Proficient in Office 365 and CRM databases.
• Previous experience in customer service or contact centers is preferred.

Responsabilidades

• Understand and identify customer needs, providing tailored solutions.
• Act as a mediator between travelers and accommodation suppliers.
• Address inquiries about services, payments, and technical requirements.

Conocimientos

Danish speaker

Communication skills

Adaptability

Problem-solving

Office 365 proficiency

Herramientas

CRM databases

Descripción del empleo

Are you an empathetic problem-solver with excellent communication skills and a passion for teamwork? Join our clients team in

Barcelona

and help deliver exceptional customer experiences worldwide.

Key Responsibilities

• Understand and identify customer needs, providing tailored solutions.
• Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.
• Address inquiries about services, payments, and technical requirements via email and phone, following established processes.

Requirements

• Danish speaker with proficiency in English.
• Exceptional written and verbal communication skills.
• Proficient in Office 365, CRM databases, and other platforms.
• Strong problem-solving mindset with a positive, goal-oriented attitude.
• Adaptable to changing priorities and business processes.
• Familiarity with travel platforms is a plus.
• Need to be local in Barcelona or willing to move there on own expenses.
• Previous experience in customer service or contact centers is preferred.

Contract Details

Full-time (39 hours / week) with fixed shifts between 09:00–20:00, 2 days off per week.

Temporary contract for three months transitioning to permanent based on performance.

27 working days of annual leave.

Benefits

• Free private health insurance with a permanent contract.
• 22,249 € annual gross salary
• Flexible perks for childcare and transport after probation.

Multicultural, dynamic workplace in a modern office, easily accessible by public transport.

Opportunities for growth in an industry-leading department.

Comprehensive training (3 weeks) and ongoing coaching.

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.