Danish speaking Customer Service Representative Barcelona office

The lemon Consulting; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A consulting firm in Barcelona is seeking a Customer Service Representative fluent in Danish to join their team. The role requires handling customer inquiries and maintaining knowledge of services while ensuring compliance with SLAs. Ideal candidates should have at least 1 year of customer service experience, strong IT skills, and excellent customer care abilities. This position offers a dynamic work atmosphere, excellent remuneration, and 23 days of paid annual leave.

Servicios

Excellent remuneration package

23 working days of paid annual leave

Dynamic and creative team atmosphere

Formación

• Native/fluent in Danish, both verbal and written.
• Minimum of 1 year of customer service experience.
• Experience in the automotive industry is a plus.

Responsabilidades

• Handle incoming customer inquiries via various channels.
• Record call details in the management system.
• Maintain up-to-date knowledge of services and products.

Conocimientos

Fluent in Danish

Proficiency in English (B2)

Customer service experience

Excellent customer care skills

Competency in IT platforms

Herramientas

Windows

MS Office

Descripción del empleo

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS

• Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.