Customer Support Coordinator

Elopak; España; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading sustainable packaging company in Madrid is seeking a Customer Support Coordinator to build strong relationships with customers, handle orders, and ensure logistics. The ideal candidate has a bachelor's degree, 2 years of experience in supply chain or customer support, and is fluent in English and Spanish. Join a multinational team focused on sustainable solutions.

Servicios

Attractive salary package

Company mobile and laptop

Personalized onboarding and development plan

Formación

• At least 2-year experience in Supply Chain or customer support, ideally in packaging industry.
• Knowledge of logistics and order management.

Responsabilidades

• Build strong and trustful relationships with customers.
• Prepare and handle processes within production and supply segment.
• Follow up on contractual terms and billing procedures.
• Communicate with suppliers, carriers, and customers.
• Advise on Artwork and New Designs.

Conocimientos

Fluent English

Fluent Spanish

Very good communication skills

Proactivity

Educación

Bachelor’s degree in Customer Support or similar

Herramientas

SAP

Microsoft Office

Descripción del empleo

The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.

Overview

The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.

Responsibilities

• Build strong and trustful relationships with customers to ensure good communication and high-quality ordering performance.
• Prepare and handle correctly processes within the production and supply segment, ensuring that the deadlines are met on time, the cases are updated and the requirements are aligned with Elopak / customer agreement.
• Follow up and handle contractual terms and billing procedures, assuring that the given requirements meet the Elopak / customer agreements.
• Permanent communication with suppliers (production plants and external suppliers), carriers and customers to secure correct logistics: orders in full on time.
• Advise and support all activities regarding Artwork and New Designs, considering the order requirements and customer needs for the proper delivery and follow up of the services and product.

Qualifications

• Bachelor’s degree in Customer Support or similar.
• At least 2-year experience in Supply chain or customer support, ideally in packaging industry.
• Knoledge of SAP and Microsoft Office.
• Fluent English and Spanish (French or italian is a plus).
• Very good communication skills and proactivity.

Why join us

At Elopak, we give you the opportunity to make a difference. We are more than 2, employees operating in more than 40 countries, driven by a shared ambition to create sustainable packaging solutions that do not harm the world for future generations. Join a company where sustainability is at the core.

We offer

• Join a growing multinational company with an international team.
• Attractive salary package and benefits.
• Company mobile and laptop from your first day.
• Personalized onboarding, competence development plan and regular feedback.

Open to all applicants regardless of gender.

Apply

Application due 05.10. Workplace Madrid

Elopak was founded in Norway in and is a worldwide leading provider of sustainable packaging and filling systems. We produce cartons for beverages such as milk and juice as well as for non-food liquids such as detergent and soap. The iconic Pure-Pak Carton is a self-evident choice that optimally protects the customer's product and does not damage the earth.

Das Pak mit seinen weltweit 2, Beschäftigten ist Ausdruck unserer Vision „Chosen by people, packaged by nature“. Die Unternehmensversprechen Empower, Unite und Accelerate widerspiegelnd verwirklichen unsere Mitarbeiter nachhaltige Verpackungen mit spürbaren Effektivsen auf den Verbrauch der Endbenutzer. Über Ländergrenzen hinwegbieten wir mit vereinten Kräften eine natürliche und bekeme Alternative zu Kunststoffflaschen.

Elopak has been listed on the Oslo Stock Exchange (Oslo Børs) since . Wir verkaufen Year for Year weit mehr als 14 Billion Kartons in über 70 Länder weltweit. Im Mittelpunkt unseres Dasein und unseres Handelns im Großen und Ganzen steht Nachthaltigkeit. We are also proud participants of the UN Global Compact and climate neutral since . Further information can be found on or follow us on LinkedIn under @Elopak.