Customer Support Agent (Dutch Speaking)

Glitnor Group; Barcelona; Presencial; EUR 28.000 - 32.000; Jornada completa

Descripción de la vacante

A leading gaming company based in Barcelona is seeking a Dutch-speaking Customer Support Agent to join the team. This role involves responding to customer inquiries, providing information about games and accounts, and resolving complaints efficiently. The ideal candidate has a background in customer support, exceptional communication skills, and a keen attention to detail. This position offers a chance for long-term career progression in a rapidly growing environment focused on diversity and inclusion.

Formación

• Proven background in customer support, ideally in iGaming.
• Native Dutch speaker with a good level of English.
• Ability to work well under pressure.

Responsabilidades

• Respond to customer inquiries via live chat and email.
• Provide information and support regarding games and accounts.
• Resolve customer complaints efficiently to ensure satisfaction.
• Assist with account verification processes including KYC.
• Monitor and report player feedback to enhance experience.
• Collaborate with departments to resolve complex issues.

Conocimientos

Customer support experience

Native Dutch

Good English

Exceptional communication skills

Problem-solving

Attention to detail

Descripción del empleo

WHO WE ARE:

OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback.

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain and Gibraltar, and also a number of remote team members around the world.

We are looking for a Dutch speaking Customer Support Agent to join our growing team.

Glitnor Group is looking to hire a Dutch-speaking Customer Support Agent to deliver a high level of service while always ensuring player satisfaction.

Based in our fantastic office in Barcelona (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.

We are growing rapidly so this could be a great step into long term career progression.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

• Hold a proven background in a customer support role, ideally within the iGaming environment
• Native level of Dutch with a good level of English
• Exceptional communication skills, both written and verbal
• High level of attention to detail
• Enjoy problem solving
• Ability to work well under pressure

At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.