Customer Service Specialist with Spanish (Alexandria)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A trusted outsourcing solutions company is expanding its customer service operations and seeks a Spanish-speaking Customer Service Specialist in Alexandria, Egypt. Candidates should have excellent communication skills and experience in customer service roles. The position offers competitive compensation and a dynamic team environment.

Servicios

Competitive local compensation

Be part of an international, multicultural team

Opportunity to grow within the outsourcing and BPO industry

Onboarding and continuous training provided

Formación

• Prior experience in a customer service role is a plus.
• Focused on providing high-quality customer experience and satisfaction.

Responsabilidades

• Provide top-tier support to customers via phone, email, or chat.
• Ensure each interaction leads to customer satisfaction and issue resolution.
• Communicate effectively while upholding company standards.
• Handle daily tasks with professionalism, empathy, and a can-do attitude.
• Collaborate with team members to resolve complex or escalated issues.

Conocimientos

Fluency in Spanish (C1 or higher)

Excellent communication and interpersonal skills

Strong multitasking and problem-solving capabilities

Educación

Bachelor’s degree in a related field

Descripción del empleo

Our client, a trusted outsourcing solutions company, is expanding its customer service operations and looking to onboard a Spanish-speaking Customer Service Specialist in Alexandria. If you’re passionate about helping people, solving problems, and creating a positive customer experience, this is your chance to join a growing and dynamic team!

Location: Alexandria, Egypt (On-site)
Employment type: Local contract
Industry: Outsourcing / Customer Support
Languages: Spanish (B2+)
Compensation: Competitive local salary

Responsibilities

• Provide top-tier support to customers via phone, email, or chat
• Ensure each interaction leads to customer satisfaction and issue resolution
• Communicate effectively while upholding company standards
• Handle daily tasks with professionalism, empathy, and a can-do attitude
• Collaborate with team members to resolve complex or escalated issues

Requirements

• Fluency in Spanish (C1 or higher), both spoken and written
• Excellent communication and interpersonal skills
• Strong multitasking and problem-solving capabilities
• Prior experience in a customer service role is a plus
• Bachelor’s degree in a related field preferred
• Focused on providing high-quality customer experience and satisfaction

What’s in It for You

• Competitive local compensation
• Be part of an international, multicultural team
• Opportunity to grow within the outsourcing and BPO industry
• Onboarding and continuous training provided
• Work on-site in vibrant Alexandria with a motivated team

Ready to make a difference with every customer interaction? Apply now and join a team that values service excellence!

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Departamento: Information & Technology