Customer Service & Sales Support Manager (H/M)

Michael Page; Logroño; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A world-leading manufacturer is seeking a Customer Service & Sales Support Manager in Logroño, Spain. This role involves acting as a strategic partner to the Sales Support Director, developing customer service strategies, and leading a team of 7 in ensuring high-quality service. The position offers permanent employment with a strong company in the metal and packaging sector.

Formación

• Proven experience in customer service and sales support management.
• Ability to develop and implement enterprise-wide strategies.
• Strong leadership skills to manage and coordinate teams.

Responsabilidades

• Act as a strategic partner to the Director in client retention and service excellence.
• Develop and implement customer service strategies.
• Measure and monitor customer service efficiency and effectiveness.
• Provide solutions to client issues including service requests and complaints.
• Support strategic commercial goals through customer service activities.

Conocimientos

Strategic partnership with stakeholders

Customer service excellence

Client retention strategies

Team leadership

CRM management

Descripción del empleo

• World leading manufacturer company in metal / packaging sector
• Customer Service & Sales Support Manager

World leading manufacturer company in metal / packaging sector with south Europe HQ in La Rioja.

Reporting to the Sales Support Director for Europe;

• Act as a strategic partner to the Director, on all matters related to client retention, service excellence, and customer experience.
• Develop and implement enterprise-wide customer service strategies to address client challenges, streamline support workflows, and enhance overall customer satisfaction.
• Measure and monitor the efficiency and effectiveness of existing customer service procedures and client facing policies.
• Provide immediate and effective solutions to acute client issues, such as service requests, complaints, and product inquiries.
• Support the implementation of strategic commercial goals through customer service activities, including CRM management, client data analysis, and service process optimization.
• Develop, align, and coordinate Sales Support team (7 people) in Cluster South to ensure consistent, high-quality service across all locations.
• Implement and serve as an ambassador for the company values, particularly in all client interactions.
• Support the onboarding and training of high-level Sales Coordinators in the Cluster South region.
• Provide support on client‑facing agreements and assist with the resolution of customer disputes.

Permanent position in a solid and leading company.