Customer Service Representative - German market

Netenders Holding; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Barcelona is seeking a Customer Service Representative fluent in German. The role involves providing top-notch service through online channels, advising customers, and managing logistics. Ideal candidates have extensive customer service experience, excellent communication skills, and a strong sales orientation. Benefits include a competitive salary, a flexible schedule, health insurance, and generous holiday allowances. Join a dynamic team and grow with us.

Servicios

Competitive salary and uncapped bonus system

Flexible start and finish times

23 holiday days per year plus extra on birthday

16 days of home office per quarter

Meal tickets

Health insurance

Access to gym program

Weekly brunch

Quarterly team buildings

Central office location

Pet-friendly office

Formación

• Extensive experience providing customer service over the phone and email.
• Excellent oral and written communication skills in German.
• Able to handle high volume communication efficiently.

Responsabilidades

• Provide excellent service through email and phone channels.
• Advise customers on products and sales processes.
• Manage logistics and delivery issues.

Conocimientos

Customer Service experience

Communication skills

Fluent German

Professional English

Sales orientation

Descripción del empleo

Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated Customer Service Representative fluent/native in German to join our dynamic team.

If you thrive in diverse cultural environments and are seeking an exciting opportunity for professional growth, this position is perfect for you. Join our pioneering and rapidly growing international company, the worldwide marketplace leader in Wholesale Blank Apparel.

Your area of focus:

• Provide good service through the online platform via email and phone.
• Advise customers on the sales process and products.
• Manage logistical and delivery issues.
• Provide an after-sales service.
• Be the voice of our customer and escalade their feedback.
• Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as Google, Facebook and Trustpilot).

To excel in this role, you should have:

• Extensive experience in Customer Service over the phone & mail.
• Excellent communication and interpersonal skills.
• Perfect writing & oral skills in German. Professional level of English (language tests will be realized).
• Another European language would be a plus.
• Ability to handle high volume emails communication and incoming calls.
• Confidence on the phone and sales orientated.

The benefits at Netenders:

• 💰 Competitive salary and uncapped bonus system
• 💼 Flexible start and finish times
• 🌴 23 holiday days per calendar year & 1 extra day on your birthday
• 🏡 16 days of home office per quarter
• 🍽️ Ticket restaurant for your daily meal
• 🩺 Health insurance
• 🏋️♀️ Exclusive access to our gym program for employees
• 🍩 Brunch every Friday!
• 🍻 Quarterly team buildings / afterwork
• 🏢 Nice office in the center of Barcelona
• 🐶 Pet-friendly office

We are dedicated to fostering a culture of care, proactivity, inclusivity, and excellence. With us, you will find opportunities for professional growth and development, enabling you to flourish in a supportive and dynamic workplace.

If you are passionate, hard-working, and want to join a company in full expansion, apply today and help us shape the future of wholesale apparel.

We are waiting for you!