Customer Service Representative for the Norwegian Market (Part Time)

JR Spain; Barcelona; Presencial; EUR 10.000; A tiempo parcial

Descripción de la vacante

Una empresa líder en higiene y salud busca un Representante de Servicio al Cliente para el mercado noruego en Barcelona. Este rol a tiempo parcial implica gestionar consultas de clientes a través de múltiples canales y asegurar la satisfacción del cliente. Se requiere fluidez en noruego y un nivel avanzado de inglés. Ofrecen un paquete de beneficios que incluye formación continua, apoyo al bienestar y oportunidades de desarrollo profesional.

Servicios

Crecimiento profesional

Soporte de bienestar

Beneficios de salud

Formación

• Demostrada fluidez en noruego y buena gramática.
• Excelentes habilidades de comunicación escritas y habladas en inglés.
• Pasión genuina por ofrecer un servicio al cliente excepcional.
• Capacidad para manejar llamadas sensibles con empatía.

Responsabilidades

• Actuar como defensor del cliente asegurando que sus necesidades sean atendidas.
• Desarrollar un conocimiento profundo de los productos y servicios.
• Proporcionar soporte al cliente omnicanal a través de teléfono, chat y redes sociales.
• Analizar problemas y ofrecer soluciones personalizadas.

Conocimientos

Fluidez en noruego

Proficiencia avanzada en inglés

Entusiasmo por el servicio al cliente

Comunicación empática

Habilidades administrativas fuertes

Resolución proactiva de problemas

Descripción del empleo

Social network you want to login/join with:

Customer Service Representative for the Norwegian Market (Part Time), barcelona

col-narrow-left

Client:

CPM International

Location:

barcelona, Spain

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

153939144510904729632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

col-wide

Job Description:

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What’s your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.

• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.

• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.

• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

• Fluency in Norwegian: Demonstrated by exceptional grammar and spelling.

• Advanced English Proficiency: Excellent written and spoken English communication.

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits

Your Benefits Package

• Start Date: ASAP
• Hours: 20 h/week

• Work Schedule: Monday to Friday, 11:00 am to 3:00 pm

• Salary: €9,279 gross per year

• Holidays: 24 calendar days (pro-rata)

• Work Model: Hybrid (6 days per month at the office)

• Training: 1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm

• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.

• Well-being Support: Confidential counselling and resources.

• Perks & Discounts: Exclusive offers and rewards.

• Health Benefits: Discounted health insurance.

• Skill Development: LinkedIn learning and certifications.

• Referral Program: Bring a friend and get a referral bonus.