Customer Service Representative

JR Spain; Tres Cantos; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading sales company in Tres Cantos, Spain, seeks a Sales Support professional. The role involves supporting customer communication, managing orders, and ensuring effective customer relationship management. Ideal candidates will have experience in sales, excellent communication skills, and the ability to manage customer relationships efficiently. This position offers a dynamic working environment with opportunities for growth.

Formación

• Experience in sales and customer service.
• Strong communication skills for effective customer engagement.
• Ability to manage customer relationships efficiently.

Responsabilidades

• Support and initiate follow-up actions with customers.
• Handle incoming orders and ensure timely delivery.
• Manage customer records and respond to requests.

Descripción del empleo

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EU work permit required:

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Job Reference:

747807783235092480032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

· Sales and Sales Support

o Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.

o Answers questions about product assortment, applications, production based on standard products, quoting prices and delivery times.

o (Re)negotiates contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales to maintain customer relationships meeting volume, quality, and price requirements.

· Order processing and data management

o Handles incoming orders to ensure timely and proper delivery. This includes monitoring, replenishing, and entering order data into automated systems, tracking orders, identifying potential problems, and ensuring timely and correct delivery of relevant information to administration, purchasing, and forwarding.

o Updates product data in relevant systems, including processing price indexations and adjustments, entering prices for new products, and introducing new products into the system, possibly adding to customer assortment.

· Customer relationship management

o Manages records and handles all customer requests and incoming orders in line with company policies and procedures to ensure effective and timely customer service.

o Registers, administers, and updates all customer information, contracts, requests, order data, complaints, and signals in relevant systems for accurate insight and processing.

o Logs and resolves customer problems/requests within prescribed timescales to maintain confidence, actively solving problems/complaints where possible.

o Provides support to customers on common standard problems, questions, and complaints, recording issues, determining causes, and translating messages into problem descriptions per procedures; escalates complex issues.

o Monitors progress of delegated or escalated issues and keeps customers informed about status.

o Signals bottlenecks in processes, procedures, or systems, and contributes to departmental improvements.

o Communicates with clients about solutions, explains options, and informs managers about complex issues. Prepares reports and correspondence.

o May plan, coordinate, and supervise Customer Service team activities to ensure efficient daily operations and optimal work distribution.