Customer Service Agent : Dutch (afternoon shift)

FeverUp; Madrid; A distancia; EUR 15.000 - 20.000; A tiempo parcial

Descripción de la vacante

A growing customer service company is seeking a part-time customer service representative for a fully remote role. Applicants should have a high level of Dutch and be fluent in Spanish or English. Responsibilities include managing customer inquiries across multiple channels and ensuring excellent service delivery. The position offers various perks including health insurance, a gym pass, and discounts on company events.

Servicios

Working comfortably at home

Job growth opportunities

40% discount on all company events

Health Insurance

Gympass

Advance salary options via Payflow

Formación

• Candidates must reside in Spain.
• Team player in a dynamic environment.
• High or Native Dutch level.

Responsabilidades

• Provide customer service through various channels.
• Handle customer complaints and follow through for resolutions.
• Manage incoming calls, chats, and inquiries.

Conocimientos

Excellent interpersonal and communication skills

Decisive and organized

Fluent in Dutch and Spanish or English

Herramientas

Zendesk

Descripción del empleo

Overview

About the role :

We love our customers and always aim to provide the best service. If you like working at home this job is for you!

INFO : The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days / week) with 30 minutes of break.

Responsibilities

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate valid and complete information by using the right methods / tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

• Have excellent interpersonal and communication skills.
• Be decisive and organized.
• Love being part of a dynamic team in a growing company.
• High or Native Dutch level and fluent in Spanish or English
• It is a plus previous experience with a ticketing system desirable Zendesk.
• Candidates must reside in Spain

Benefits & Perks

• Working comfortably at home (100% remote)
• Full-time job
• Resources necessaries for the daily job
• Job growth inside our amazing company
• Very good team atmosphere
• 40% discount on all Fever events and experiences
• Health Insurance
• Gympass
• Possibility to receive in advance part of your salary by Payflow

Location: This role is located in Spain.

Required Experience : Unclear Seniority

Key Skills: Corporate, Lighting, Marketing & Advertising, Back Office

Employment Type : Part-Time

Experience : years

Vacancy : 1