Customer Service

BCN Peptides Corporate S.L.U.; l'Hospitalet de Llobregat; Híbrido; Jornada completa

Descripción de la vacante

A pharmaceutical company in L'Hospitalet de Llobregat is seeking a Customer Service officer for its B2B and CDMO units. Responsibilities include managing purchase orders, providing customer support, and resolving issues. Candidates should have a Bachelor or Technical Education and fluency in English, Catalan, and Spanish. Experience with CRM systems and in the pharma industry is preferred. This hybrid position offers competitive salary conditions and a collaborative environment.

Servicios

Growing company with international projection

Dynamic and collaborative environment

Competitive salary based on experience

Formación

• Must have a Bachelor or Technical Education in Administration, Management, Trade or similar.
• Excellent English level required; knowledge of Catalan and Spanish is necessary.
• Experience with CRM systems is advantageous.

Responsabilidades

• Manage Purchase Orders and customer forecasts accurately.
• Handle customer support inquiries via phone and email.
• Resolve incidents and coordinate with various departments.
• Support sales teams in preparing quotes.

Conocimientos

Prioritization under tight timelines

Organizational skills

Information assessment

Proactive attitude

Cultural adaptability

Collaboration skills

Educación

Bachelor or Technical Education (equivalent to CFGS)

Excellent English proficiency

Excellent knowledge of Catalan and Spanish

CRM system experience (SAP or similar)

High knowledge in Office tools (Excel, Word, Powerpoint)

Customer Service experience

Previous pharma experience (preferred)

Driving license

Descripción del empleo

GP Pharm is a pharmaceutical company dedicated to development, manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot systems. In concrete, GP Pharm has a wide expertise in microspheres and liposome-based depot injectables. GP Pharm products are manufactured in our state-of-the-art facility in Sant Quinti de Mediona, Spain. Our products are being sold in more than 70 countries worldwide.

The company is offering a Customer Service officer position in its central headquarters in L’Hospitalet de Llobregat . The Officer will be responsible for supporting the B2B and CDMO units by performing following tasks :

• Purchase Order and forecast Management. Process, record, and track customer forecast and purchase orders ensuring accuracy of pricing, volumes, deadlines, and specifications (using CRM systems).
• Customer support and Service. Handle phone and email inquiries regarding products, order status, invoicing, OTIF and documentation.
• Incident Resolution. Manage complaints, returns, and transport incidents, coordinating with the Logistics, Quality, Sales and Finance departments under company SOPs.
• Sales Support : Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills

• Capable to prioritize multiple demands and effectively perform under tight timelines
• Highly organized person with capacity to adapt, follow and improve existing processes
• Ability to quickly assess large amounts of information.
• Proactive and Hard-working person.
• Ability to deal with people from various geographies, cultures, roles, and levels
• Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications

• Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration, Management, Trade or similar.
• Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.
• Experience with CRM systems (SAP or similar)
• High knowledge in management of Office tools (Excel, Word, Powerpoint, etc.)
• Customer Service experience preferred
• Previous working experience in the pharma industry in a similar role is a plus
• Driving license

We Offer

• Joining a growing company with an international projection.
• Hybrid position : (2 days home and 3 days in-office)
• Dynamic and collaborative environment.
• Competitive salary conditions based on experience.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism, we want to hear from you!