Customer Experience Specialist for Mammaly (German native / 24 hours)

weWow; Valencia; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A dynamic scale-up company in sunny Valencia is seeking a Customer Support Specialist to engage with customers through phone, email, and social media. You will utilize your native German skills, assist in resolving customer inquiries, and drive satisfaction and retention. This role offers a vibrant start-up culture with perks like free meals, health insurance, and career growth opportunities. Join us for more than just a job—be part of an unforgettable journey!

Servicios

Breakfast and lunch provided

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Formación

• Available to work 24 hours / 3 days per week.
• Background/affinity with animals or food supplements.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide support to customers via multiple channels.
• Identify and address customer needs.
• Focus on Customer Satisfaction and process improvement.

Conocimientos

Native German

Sufficient English

Communicational skills

Empathy

Technical skills

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Mammaly believes that dog care should be easy and healthy for everyone. All of their products have been developed in close collaboration with veterinarians. They use formulas that incorporate prized active ingredients found in nature to provide relief from a variety of problems. From digestive issues to promoting a healthy coat, they’ve got it all! And the names of their products are truly extraordinary, such as Lucky Belly, Fresh Smile and Happy Hips, which dog wouldn't like to have that!#makeitpawsible

How you make an impact.

• You are able to wow our customers through a variety of channels such as phone, email, chat and social media
• You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation
• Your superpower is guiding customers with their questions and ensuring they are offered the right solution leaving a big smile on their face
• You act as a superhero identifying and addressing customer needs to elevate internally to improve and/or develop processes
• You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• You power customer satisfaction and retention through impactful customer experience

What we value in you.

• You can speak native German and a sufficient English level to engage within our international team environment
• You are available 24 hours / 3 days per week
• You have a background and/or affinity with animals, in particular dogs, and/or food supplements
• You are a communicative professional with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of our community
• You are flexible and able to work in a fast paced working environment
• You have technical skills and are familiar with Google Suite, MS office and CRM tooling
• You add value to weWow with your unique personality and skill set

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
• Breakfast and lunch on us – because fueling your day matters
• Spanish health insurance – we've got your well-being covered
• Free Spanish classes – unlock a new language and immerse yourself in the local culture
• Career growth opportunities – take your skills to the next level with endless development paths
• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!