CUSTOMER CARE SPECIALIST (W / M)

FEDCEL; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading BPO services provider is seeking Nigerian Customer Support Agents to provide assistance to iGaming players in Barcelona. The role emphasizes fluent English communication and problem-solving skills. Successful candidates will engage customers professionally via phone, assisting with account issues and maintaining documentation. The position offers opportunities for career growth and professional training within a multicultural environment.

Servicios

Opportunity for career growth

Professional onboarding and training

Multicultural environment

Formación

• Must be a Nigerian citizen.
• Fluent English communication skills are required.
• Experience in customer support or iGaming is a plus.

Responsabilidades

• Provide customer support to iGaming players via phone.
• Assist with account issues and payments.
• Troubleshoot technical or account problems.

Conocimientos

Fluent English communication

Problem-solving skills

Interpersonal skills

Basic computer proficiency

Herramientas

MS Office

CRM tools

Descripción del empleo

We Are Hiring : Nigerian Customer Support Agents (iGaming Sector)Barcelona, Spain

FEDCEL GROUP, S.L.

FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We support global partners in the iGaming industry, and we are now expanding our team with Nigerian, English-speaking Customer Support Agents

Role Overview

As a Customer Support Agent, you will provide iGaming players with prompt, friendly, and professional assistance via phone, ensuring an exceptional service experience.

Key Responsibilities

• Provide customer support to iGaming players in English
• Assist with account issues, payments, bonuses, and game-related questions
• Troubleshoot technical or account problems and escape when needed
• Accurately document all interactions in the CRM system
• Maintain a customer-focused, solution-oriented attitude
• Represent FEDCEL GROUP, S.L. with professionalism and integrity

Requirements

• Must be a Nigerian citizen
• Fluent English communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency (MS Office, CRM tools, etc.)
• Experience in customer support or iGaming is advantageous, but not essential.

What We Offer

• Opportunity to work in a multicultural, international team
• Professional onboarding and training
• Career growth in the iGaming support sector
• Modern office environment in central Barcelona

Office Locations

• Passeig Joan de Borbó 99-101, 7th Floor, Barcelona
• C / Bruc 149, 08037 Barcelona